ECR Useful Link Collection

[Tom Wellige 51]

This topic is taken from the Swyx Forum Archive (2007-2014) and was originally started on 15.12.2009 by me. Since then it got constantly updated.

 

This topic provides a list of all online available resources regarding Extended Call Routing (ECR).

 

"Must have" Links

• Server Script API
• GSE build in functions
• VBScript build in functions
• Persistent Variables
• How to filter SwyxWare traces for call routing output of single call

 

Useful VBScript Functions for ECR Scripts

• AnyRedirectionConfigured
• GetComputerName
• GetFilesInFolder
• GetUserNameFromExtension
• GroupLoggedOff
• IsAgentFree
• IsAgentLoggedOn
• IsAgentLoggedOff
• IsAtLeastOneMemberOfGroupBusy
• IsCallTransferred
• IsExternalRedirectionConfigured
• IsLoopConfigured
• IsPublicHolidayAT (Austria, including Federal States)
• IsPublicHolidayDE (Germany, including Federal States)
• IsRedirectedFromByName
• IsRedirectedFromByNumber
• IsRedirectionLoopConfigured
• IsUserInGroup
• LaunchCmd
• LaunchHTTPRequest
• SetNewVoicemailFlag
• UserStatus

 

ECR scripts in the Swyx Knowledgebase

• Request configuration and user data (incl. user status) within an Extended Call Routing script (kb2910)
• Check Outlook Calendar for Conference Room (CRM) (kb2379)
• Check Outlook Calendar for Conference Room (GSE) (kb2378)
• Check PIN for Conference Room (GSE) (kb2377)
• Access web pages (and evaluate their content) within a script (kb2650)
• Call logging into database (kb2218)
• Call logging into textfile (kb2217)
• Caller verification in database (kb2219)
• Check for Bank Holiday (kb2285) (uses a text file for bank holiday list. For German bank holidays it is highly recommended to use the above listed IsPublicHoliday function)
• Tweet incoming calls on Twitter (kb4067)
• Short Message Service for left Voice Mails (kb2079)

 

ECR scripts on Swyx Forum (forum and download section)

• Best practice for multi-language call routing scripts
• How to configure call routing for a group
• How to avoid loops
• How to include own VBscript code libraries into an ECR script
• How to evaluate post dialing digits
• How to figure who took a call after connecting it to a group
• How to allow calls from certain users / extensions only
• How to manipulate the displayed name and number in SwyxIt!/SwyxPhone
• How to setup a simple call queue
• How to configure a repeated announcement within a call queue without position or waiting time announcement
• How to block certain numbers from calling based on a global PreProcessing rule
• Simple Night Service for Swyx

 

ECR scripts (advanced) here on Swyx Forum

• Project - Call Routing Extensions (Longest Waiting, Persistent Variables, Zendesk Integration)
• Project - Conference Room Manager
• Project - Open Queue

 

ECR webinar series in Swyx Partner Net (for Swyx Partners only)

• #1: Deployment of GSE Call Routing Rules (EN/DE)
• #2: How to use GSE Rule Parameters (EN/DE)
• #3: Verwendung von GSE Aktionen (--/DE)
• #4: Global Rules via PreProcessing (EN/DE)
• #5: Multilingual call routing scripts (--/--)
• #6: Usage of own VBScript code in call routing (GSE) scripts (EN/DE)
• #7: How to access text files from within the call routing (EN/DE)
• #8: How to access databases from within the call routing (EN/DE)
• #9: Analyse fehlerhaft laufender Call Routing Skripte (--/DE)
• #10: SwyxWare Call Queues (EN/--)
• #11: System Variables (EN/--)
• #12: Usage of Persistent Variables (--/--)