Jump to content
Gold Sponsor: Data-Way IT-Consulting, Austria

  • entries
    14
  • comments
    4
  • views
    2,138

About this blog

Let me take you onto a trip into the SwyxWare Call Routing wilderness. Get ready to get your hands and knees dirty and to sleep under the bright firmament of API functions...

Entries in this blog

#12: Rotating call distribution to engineers

Inspired by a question in the forum I spent a little bit more time not just giving a few hints as answer in the forum, but instead made a complete call routing script from it.   Task: an incoming call should be provided to 4 different engineers, while in week 1 engineer 1 will get the call, in week 2 engineer 2 will get the call, a.s.o.   In the following I will describe the my approach solving this problem and also how to use the resulting call routing scrpt.   VBs

Tom Wellige

Tom Wellige in VBScript

#11: What time is it?

If you have ever wondered if it is possible to use the SwyxWare call routing to build your own speaking clock, the answer is yes. Of course, otherwise I wouldn't blog about it here     As a matter of fact this was the very first call routing example in the Swyx Knowledgebase (kb2249) many moons ago (October 2002). As Swyx is taking the Knowledgbase out of service (and replaces it by articles in the Swyx Help Center) I have spent some time to scan through old articles and found this 17

Tom Wellige

Tom Wellige in VBScript

#10: I can't hide anymore!

There is always one colleague in the group who is never answering group calls! Does this sound familiar to you?   When connecting a call to a group it depends on the group configuration, how the call will be signaled to the group members:     Parallel - all phones of all members ring simultaneously Random - one member is picked randomly from the group Rotary - the first call goes to member 1, the second call to member 2, a.s.o. Sequential - the

Tom Wellige

Tom Wellige in VBScript

#9: Don't be shy, be chatty!

When it comes to develop call routing scripts with some own VBScript code in it, it might become handy to be able to have a look on what your code is doing.   There are lots of so called "debugging" possibilities, but at this point you have to believe me, the only really reliably working method is placing your own log/trace information into the server trace file.    Before you say that those trace files are way too large and confusing for you, they are not, once you know how

Tom Wellige

Tom Wellige in VBScript

#8: Today I will stay in bed!

Days in which you can stay in bed in the morning are usually weekends, vacations or public/bank holidays.    While you can plan your call routing for weekends and vacations quite easily, as they have fixed/planned dates, things get a little bit more difficult with public/bank holidays. There are of course public/bank holidays with fixed dates, like "Labor day (01.05.)" or "Day of German reunification (03.10.)" or "Christmas (25.12./26.12.)", but there are also "moving" public/bank holi

Tom Wellige

Tom Wellige in VBScript

#7: Welcome to Babylon!

Have you ever had the necessity to create a call routing that somehow identifies the callers language and then provide all announcements afterwards in that language and maybe also connect to different destinations within the SwyxWare?   In this article I would like to show some approaches on how this could be done and also point out their pros and cons.   Lets assume you have a simple call routing that plays a welcome message, afterwards provide an IVR/DTMF menu and then conn

Tom Wellige

Tom Wellige in VBScript

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use and have taken note of our Privacy Policy.
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.