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Let me take you onto a trip into the SwyxWare Call Routing wilderness. Get ready to get your hands and knees dirty and to sleep under the bright firmament of API functions...

Entries in this blog

#12: Rotating call distribution to engineers

VBScript   Inspired by a question in the forum I spent a little bit more time not just giving a few hints as answer in the forum, but instead made a complete call routing script from it.   Task: an incoming call should be provided to 4 different engineers, while in week 1 engineer 1 will get the call, in week 2 engineer 2 will get the call, a.s.o.   In the following I will describe the my approach solving this problem and also how to use the resulting call routing

Tom Wellige

Tom Wellige in VBScript

#10: I can't hide anymore!

VBScript   There is always one colleague in the group who is never answering group calls! Does this sound familiar to you?   When connecting a call to a group it depends on the group configuration, how the call will be signaled to the group members:     Parallel - all phones of all members ring simultaneously Random - one member is picked randomly from the group Rotary - the first call goes to member 1, the second call to member 2, a.s.o.

Tom Wellige

Tom Wellige in VBScript

#3: Be more flexible on dates!

VBScript → Lua   Please note: there is also a version for Lua based Call Routing available: #17: Be more flexible on dates! (Part 2 - Lua)     Within the GSE of you have a Time block which can be used to check (beside others) for time spans:     You might noticed already that in here it is not possible to take the dates (or times) from within variables. So only hard coded time spans can be checked with this block.   In case you need it

Tom Wellige

Tom Wellige in VBScript

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