Zendesk Integration

[Tom Wellige 61]

This extension provides Zendesk ticket functionality for the SwyxWare call routing: 

• Check the current status of a Zendesk ticket
• Create a new Zendesk ticket
• Update an existing Zendesk ticket
• Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!
• Example call routing scripts

 

To handle Zendesk tickets it makes use of the Zendesk Core API.

 

Please note: v1.3.0 (or higher) of this project requires SwyxWare 12.40 (or higher).

Please note: v1.0.0 of this project was called Ticket Validation against Zendesk. This has been completely replaced by the current version.

 

 

  Please find the download for this project here.

 

  A complete documentation explaining the setup, usage and all included examples can be found here.

 

 

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License

 

Zendesk SwyxWare Integration
v1.3.0

 

This is a Swyx Forum Open Source Project.
https://www.swyx-forum.com/forum/64-projects/

 

The MIT License (MIT)
Copyright (c) 2017-21 by Swyx Forum
Copyright (c) 2017-21 by Tom Wellige
All Rights Reserved.

 

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.

 

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

This project also includes the following Open Source project:

JSON object class 3.5.4 - May, 29th - 2016

 

Licence:
The MIT License (MIT)
Copyright (c) 2016 RCDMK - rcdmk[at]hotmail[dot]com

 

https://github.com/rcdmk/aspJSON
https://github.com/rcdmk/aspJSON/blob/master/README.md

 

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

 

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Modifications needed for SwyxWare Call Routing
Tom Wellige, 03.05.2017
 

 

 

 

[Tom Wellige 61]

What's New in Version 1.2.0

 

This update includes the following fix:

• All included GSE Actions can now also be called behind the "Disconnected" block.

 

[Tom Wellige 61]

What's New in Version 1.3.0

 

This version requires SwyxWare 12.40 (or higher) to be installed.

 

It comes with the following changes:

 

• Replacing the external open source "curl" tool by the newly introduced PBXScript.WebRequest server script api of SwyxWare 12.40.
• Validation of provided TicketID for ZendeskTicketStatus and ZendeskTicketUpdate GSE actions, by a new parameter "TicketIDMinLength" (default: 4).
  This prevents the Zendesk API to return huge result lists.