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About this blog

Let me take you onto a trip into the SwyxWare Call Routing wilderness. Get ready to get your hands and knees dirty and to sleep under the bright firmament of API functions...

Entries in this blog

General

#19: We are many

Yesterday I was asked an intersting call routing question: is it possible to route a call to different groups, depending on the amount of users currently logged in into one of those groups?   More precisely: if in Group A are more than one users logged in, route all incoming calls to this group. If there is no or just one user logged in, route the call to Group B.   So the question that needs be answered is how many users are currently logged in into a given group?  
VBScript

#18: Record and replace Announcements

VBScript   Inspired by a question in the forum I spent a little bit more time not just giving a few hints as answer in the forum, but instead made a complete call routing script from it.   There are cases in which you need to be able to replace an existing announcement of a user by recording a new one from within a call routing script.   If this is done within the call routing of the user you need to replace the announcement for, this is a very straight forward tas
General

#9: Don't be shy, be chatty!

VBScript Lua   When it comes to develop call routing scripts with some own VBScript code in it, it might become handy to be able to have a look on what your code is doing.   There are lots of so called "debugging" possibilities, but at this point you have to believe me, the only really reliably working method is placing your own log/trace information into the server trace file.    Before you say that those trace files are way too large and confusing for you, they
Tom Wellige

Tom Wellige in General

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VBScript

#3: Be more flexible on dates!

VBScript → Lua   Please note: there is also a version for Lua based Call Routing available: #17: Be more flexible on dates! (Part 2 - Lua)     Within the GSE of you have a Time block which can be used to check (beside others) for time spans:     You might noticed already that in here it is not possible to take the dates (or times) from within variables. So only hard coded time spans can be checked with this block.   In case you need it
Tom Wellige

Tom Wellige in VBScript

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VBScript

#10: I can't hide anymore!

VBScript   There is always one colleague in the group who is never answering group calls! Does this sound familiar to you?   When connecting a call to a group it depends on the group configuration, how the call will be signaled to the group members:     Parallel - all phones of all members ring simultaneously Random - one member is picked randomly from the group Rotary - the first call goes to member 1, the second call to member 2, a.s.o.
Tom Wellige

Tom Wellige in VBScript

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Lua

#17: Be more flexible on dates! (Part 2 - Lua)

Lua → VBScript   Some time ago I wrote about checking for being in (or out) of a time period more flexible. To recap, the GSE Time block only offers to enter hard coded dates and times, but it doesn't offer the usage of variables.     In that previous article I showed how easy it VBScripts makes to take the date/time calculation in the own hands by using CDate() to convert a string into a date and afterwards use DateDiff() for the calculation.   The b
Tom Wellige

Tom Wellige in Lua

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