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Let me take you onto a trip into the SwyxWare Call Routing wilderness. Get ready to get your hands and knees dirty and to sleep under the bright firmament of API functions...

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#6: Make it easy!

#6: Make it easy!

Last week I have shown how to setup a simple call routing script for the conference user to have a different pin validation for every available conference room.   The latest version in that article had an hard coded pin validation for each room in an Evaluate block.   This was ok when still developing the script but I don't consider that version properly usable or a customer as it is quite complicated for an untrained person to change a pin for a conference room.  

Tom Wellige

Tom Wellige

#5: Let me in!

#5: Let me in!

The SwyxWare comes with build-in conference rooms. In order to use them you just have to assign the wanted number (or numbers) to the "Conference" user via the SwyxWare Administration within the Microsoft Management Console (MMC) or Swyx Control Center (SCC).    When using the SCC you can assign a PIN for each configured conference room (from SwyxWare 11.50 or SwyxON 1.50 on). When using the MMC you just get the conference rooms without any PIN. But it is actually quite easy to setup a

Tom Wellige

Tom Wellige

#4: Take me to your leader!

#4: Take me to your leader!

How to bring call routing functionality from user A to user B?    Two things upfront:   a single rule of a user being made with the "GSE" can be transferred all rules of a user, regardless if being made with the "rule wizard" or the "GSE" can be transferred   Nothing else is possible!   Lets start with item 2 of this list...   Transfer all rules of a user The most comfortable way to do this is to use the SwyxWare Administration "Cl

Tom Wellige

Tom Wellige

#3: Be more flexible on dates!

#3: Be more flexible on dates!

Within the GSE of you have a Time block which can be used to check (beside others) for time spans:     You might noticed already that in here it is not possible to take the dates (or times) from within variables. So only hard coded time spans can be checked with this block.   In case you need it more flexible and use variables this block can't be used. But the GSE wouldn't be the GSE if there wouldn't be another easy solution for this problem.   We just ha

Tom Wellige

Tom Wellige

#2: Hello, it's me!

#2: Hello, it's me!

Imagine you are on the road, somewhere on a business trip and you have just learned that you will be one more day out of office. So you will not be back tomorrow but only the day after. Problem is, that the announcement you left in your "I am out of office" call routing rule tells all callers that you will be back tomorrow.   How can you prevent callers getting wrong information? Do you have a chance to change you announcement from on the road?   Yes, you can! All you ne

Tom Wellige

Tom Wellige

#1: About some brave guy who travels the call routing world...

#1: About some brave guy who travels the call routing world...

In this new blog series I am going to write on a more or less regular basis articles about the SwyxWare call routing.   I will take together with you a look behind the scenes of the call routing, give useful examples for the daily usage, give examples and templates for the development of more complex rules and maybe from time to time just share a joke with you.   From more than 15 years experience of giving the professional and developer call routing trainings I have a huge f

Tom Wellige

Tom Wellige

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