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A set of administration tools based on PowerShell.
Web-based visualization of the call detail records.
A call with extended features (compared to the build-in call queue) like web-based vizualization, call pick up from queue, remove call from queue, etc.
A web-based manager for conference calls/meetings.
Would you like to add to existing projects or even want to have your own project here on Swyx Forum?
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Latest Project Posts
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By Tom Wellige · Posted
This is an ECR extension, meaning it is part of the call routing which runs on the server, before the call is getting connected to a client. There is however a small extension for the skin of the SwyxIt! Classic cliebnt available: the Zendesk SwyxIt! button. If a call is connected through a properly prepared call routing (see the previous link for details) you can push this button in the SwyxIt! Classic client to open the Zendesk ticket belonging to the current call in a web browser. You can also open a ticket in a browser of an agent from within the call routing. This can be done with the GSE Action Zendesk Open Ticket. -
No Problem. Thanks for the reply. You write "SwyxWare" Does it also work with the SwyxIT client? -
By Tom Wellige · Posted
Sorry for the late reply. I saw your question only now. Yes, it will work with all SwyxWare versions above 12.40 (when using VBScript based call routing - which is still the default for the call routing) or SwyxWare verions above 13.10 (when using Lua based call routing - which is still in beta state within the SwyxWare - but is from the perspective of the Zendesk Integration already fully functional). Hope this answers your question,
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Latest Project Files
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