Jump to content
  • Latest Project Posts

    • This is an ECR extension, meaning it is part of the call routing which runs on the server, before the call is getting connected to a client.   There is however a small extension for the skin of the SwyxIt! Classic cliebnt available: the Zendesk SwyxIt! button. If a call is connected through a properly prepared call routing (see the previous link for details) you can push this button in the SwyxIt! Classic client to open the Zendesk ticket belonging to the current call in a web browser.   You can also open a ticket in a browser of an agent from within the call routing. This can be done with the GSE Action Zendesk Open Ticket.  
    • No Problem. Thanks for the reply. You write "SwyxWare"  Does it also work with the SwyxIT client? 
    • Sorry for the late reply. I saw your question only now.   Yes, it will work with all SwyxWare versions above 12.40 (when using VBScript based call routing - which is still the default for the call routing) or SwyxWare verions above 13.10 (when using Lua based call routing - which is still in beta state within the SwyxWare - but is from the perspective of the Zendesk Integration already fully functional).   Hope this answers your question,
  • Latest Project Files

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use and have taken note of our Privacy Policy.
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.