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Fridays' Swyx Tip #6: Save Travel Cost With Conference Calls

Fridays' Swyx Tip #6: Save Travel Cost With Conference Calls

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 08.01.2009 10:13   Dear Swyx Users   Swy

Tom Wellige

Tom Wellige

#6: Make it easy!

#6: Make it easy!

Last week I have shown how to setup a simple call routing script for the conference user to have a different pin validation for every available conference room.   The latest version in that article had an hard coded pin validation for each room in an Evaluate block.   This was ok when still developing the script but I don't consider that version properly usable or a customer as it is quite complicated for an untrained person to change a pin for a conference room.  

Tom Wellige

Tom Wellige

Call Parking / Open Hold

Call Parking / Open Hold

A common feature request I have had over the years is a Call Park feature, and the usual stock reply to Can Swyx Do..... is NO! but...... of course this is software and anything is possible. I have seen a number of ways of implementing a call park feature some really clever ones that use the conference bridge facility in Swyx to some not so clever ones using analog adaptors to have live logged on extensions which are used to pick up from... sudu call park.   Before I saw the conference room

MarkRussell

MarkRussell

Fridays' Swyx Tip #5: Real-Time Data From Web

Fridays' Swyx Tip #5: Real-Time Data From Web

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 08.01.2009 10:07   Dear Swyx Users   Did

Tom Wellige

Tom Wellige

#5: Let me in!

#5: Let me in!

The SwyxWare comes with build-in conference rooms. In order to use them you just have to assign the wanted number (or numbers) to the "Conference" user via the SwyxWare Administration within the Microsoft Management Console (MMC) or Swyx Control Center (SCC).    When using the SCC you can assign a PIN for each configured conference room (from SwyxWare 11.50 or SwyxON 1.50 on). When using the MMC you just get the conference rooms without any PIN. But it is actually quite easy to setup a

Tom Wellige

Tom Wellige

You want ME! to record the announcements ?

You want ME! to record the announcements ?

When it comes to setting up a script for a customer, when and how do the recordings get made ?   Personally I have no problem using my voice, I was a DJ for 20 years and been in telecoms for nearly 40 years the first 15 years being a service engineer for telephone answering machines. So I have got used to listening to myself.   But .... judging by the response I get from engineers on my training courses, when I get them to write a script which includes a recording.  9 times o

MarkRussell

MarkRussell

VIsual Groups (All Ring)

VIsual Groups (All Ring)

I recently had a request to have all phones ring in visual groups rather than a single phone. Well I have a work around to do this. While it’s not overly complicated it does require just a little work. I should point out here of course that this is not best practice as having all phones ring in a call queue/acd/contact centre, call it what you will, is not a good idea. This goes against eveything that improves efficency, but as usual there are some end users that will not listen to reason so :-

MarkRussell

MarkRussell

Fridays' Swyx Tip #4: Project Codes

Fridays' Swyx Tip #4: Project Codes

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore.   This blog article was originally posted on 08.01.2009 09:17

Tom Wellige

Tom Wellige

#4: Take me to your leader!

#4: Take me to your leader!

How to bring call routing functionality from user A to user B?    Two things upfront:   a single rule of a user being made with the "GSE" can be transferred all rules of a user, regardless if being made with the "rule wizard" or the "GSE" can be transferred   Nothing else is possible!   Lets start with item 2 of this list...   Transfer all rules of a user The most comfortable way to do this is to use the SwyxWare Administration "Cl

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #3: Secretariat Function

Fridays' Swyx Tip #3: Secretariat Function

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore.   This blog article was originally posted on 08.01.2009 09:17

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #2: Abbreviated Dialing

Fridays' Swyx Tip #2: Abbreviated Dialing

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore.   This blog article was originally posted on 08.01.2009 09:17

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #1: Missed Call Alert

Fridays' Swyx Tip #1: Missed Call Alert

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore.   This blog article was originally posted on 08.01.2009 09:17

Tom Wellige

Tom Wellige

#3: Be more flexible on dates!

#3: Be more flexible on dates!

Within the GSE of you have a Time block which can be used to check (beside others) for time spans:     You might noticed already that in here it is not possible to take the dates (or times) from within variables. So only hard coded time spans can be checked with this block.   In case you need it more flexible and use variables this block can't be used. But the GSE wouldn't be the GSE if there wouldn't be another easy solution for this problem.   We just ha

Tom Wellige

Tom Wellige

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