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Fridays' Swyx Tip #14: Call control via keyboard

Fridays' Swyx Tip #14: Call control via keyboard

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 06.03.2009 00:11   Dear Swy

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #13: L4xx & L5xx series speaker mode switching

Fridays' Swyx Tip #13: L4xx & L5xx series speaker mode switching

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 27.02.2009 00:11   Dear Swyx Users   Do y

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #12: Announcement rewind and fast forward

Fridays' Swyx Tip #12: Announcement rewind and fast forward

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 20.02.2009 01:41   Dear Swyx Users   Did

Tom Wellige

Tom Wellige

#11: What time is it?

#11: What time is it?

If you have ever wondered if it is possible to use the SwyxWare call routing to build your own speaking clock, the answer is yes. Of course, otherwise I wouldn't blog about it here     As a matter of fact this was the very first call routing example in the Swyx Knowledgebase (kb2249) many moons ago (October 2002). As Swyx is taking the Knowledgbase out of service (and replaces it by articles in the Swyx Help Center) I have spent some time to scan through old articles and found this 17

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #11: Call intrusion on your fingertip

Fridays' Swyx Tip #11: Call intrusion on your fingertip

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 13.02.2009 01:38   Dear Swyx Users   Did

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #10: Change ringing tone for callers

Fridays' Swyx Tip #10: Change ringing tone for callers

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 30.01.2009 04:07   Dear Swyx Users   Did

Tom Wellige

Tom Wellige

#10: I can't hide anymore!

#10: I can't hide anymore!

There is always one colleague in the group who is never answering group calls! Does this sound familiar to you?   When connecting a call to a group it depends on the group configuration, how the call will be signaled to the group members:     Parallel - all phones of all members ring simultaneously Random - one member is picked randomly from the group Rotary - the first call goes to member 1, the second call to member 2, a.s.o. Sequential - th

Tom Wellige

Tom Wellige

#9: Don't be shy, be chatty!

#9: Don't be shy, be chatty!

When it comes to develop call routing scripts with some own VBScript code in it, it might become handy to be able to have a look on what your code is doing.   There are lots of so called "debugging" possibilities, but at this point you have to believe me, the only really reliably working method is placing your own log/trace information into the server trace file.    Before you say that those trace files are way too large and confusing for you, they are not, once you know how

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #9: Transfer from mobile extension to office phone

Fridays' Swyx Tip #9: Transfer from mobile extension to office phone

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 16.01.2009 00:00   Dear Swyx Users   Many

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #8: Log calls with voucher code to TXT file

Fridays' Swyx Tip #8: Log calls with voucher code to TXT file

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 09.01.2009 02:42   Dear Swyx Users  

Tom Wellige

Tom Wellige

#8: Today I will stay in bed!

#8: Today I will stay in bed!

Days in which you can stay in bed in the morning are usually weekends, vacations or public/bank holidays.    While you can plan your call routing for weekends and vacations quite easily, as they have fixed/planned dates, things get a little bit more difficult with public/bank holidays. There are of course public/bank holidays with fixed dates, like "Labor day (01.05.)" or "Day of German reunification (03.10.)" or "Christmas (25.12./26.12.)", but there are also "moving" public/bank holi

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #7: Call Permission

Fridays' Swyx Tip #7: Call Permission

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 08.01.2009 10:18   Dear Swyx Users   You

Tom Wellige

Tom Wellige

#7: Welcome to Babylon!

#7: Welcome to Babylon!

Have you ever had the necessity to create a call routing that somehow identifies the callers language and then provide all announcements afterwards in that language and maybe also connect to different destinations within the SwyxWare?   In this article I would like to show some approaches on how this could be done and also point out their pros and cons.   Lets assume you have a simple call routing that plays a welcome message, afterwards provide an IVR/DTMF menu and then conn

Tom Wellige

Tom Wellige

Fridays' Swyx Tip #6: Save Travel Cost With Conference Calls

Fridays' Swyx Tip #6: Save Travel Cost With Conference Calls

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 08.01.2009 10:13   Dear Swyx Users   Swy

Tom Wellige

Tom Wellige

#6: Make it easy!

#6: Make it easy!

Last week I have shown how to setup a simple call routing script for the conference user to have a different pin validation for every available conference room.   The latest version in that article had an hard coded pin validation for each room in an Evaluate block.   This was ok when still developing the script but I don't consider that version properly usable or a customer as it is quite complicated for an untrained person to change a pin for a conference room.  

Tom Wellige

Tom Wellige

Call Parking / Open Hold

Call Parking / Open Hold

A common feature request I have had over the years is a Call Park feature, and the usual stock reply to Can Swyx Do..... is NO! but...... of course this is software and anything is possible. I have seen a number of ways of implementing a call park feature some really clever ones that use the conference bridge facility in Swyx to some not so clever ones using analog adaptors to have live logged on extensions which are used to pick up from... sudu call park.   Before I saw the conference room

MarkRussell

MarkRussell

Fridays' Swyx Tip #5: Real-Time Data From Web

Fridays' Swyx Tip #5: Real-Time Data From Web

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.   This blog article was originally posted on 08.01.2009 10:07   Dear Swyx Users   Did

Tom Wellige

Tom Wellige

#5: Let me in!

#5: Let me in!

The SwyxWare comes with build-in conference rooms. In order to use them you just have to assign the wanted number (or numbers) to the "Conference" user via the SwyxWare Administration within the Microsoft Management Console (MMC) or Swyx Control Center (SCC).    When using the SCC you can assign a PIN for each configured conference room (from SwyxWare 11.50 or SwyxON 1.50 on). When using the MMC you just get the conference rooms without any PIN. But it is actually quite easy to setup a

Tom Wellige

Tom Wellige

You want ME! to record the announcements ?

You want ME! to record the announcements ?

When it comes to setting up a script for a customer, when and how do the recordings get made ?   Personally I have no problem using my voice, I was a DJ for 20 years and been in telecoms for nearly 40 years the first 15 years being a service engineer for telephone answering machines. So I have got used to listening to myself.   But .... judging by the response I get from engineers on my training courses, when I get them to write a script which includes a recording.  9 times o

MarkRussell

MarkRussell

VIsual Groups (All Ring)

VIsual Groups (All Ring)

I recently had a request to have all phones ring in visual groups rather than a single phone. Well I have a work around to do this. While it’s not overly complicated it does require just a little work. I should point out here of course that this is not best practice as having all phones ring in a call queue/acd/contact centre, call it what you will, is not a good idea. This goes against eveything that improves efficency, but as usual there are some end users that will not listen to reason so :-

MarkRussell

MarkRussell

Fridays' Swyx Tip #4: Project Codes

Fridays' Swyx Tip #4: Project Codes

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore.   This blog article was originally posted on 08.01.2009 09:17

Tom Wellige

Tom Wellige

#4: Take me to your leader!

#4: Take me to your leader!

How to bring call routing functionality from user A to user B?    Two things upfront:   a single rule of a user being made with the "GSE" can be transferred all rules of a user, regardless if being made with the "rule wizard" or the "GSE" can be transferred   Nothing else is possible!   Lets start with item 2 of this list...   Transfer all rules of a user The most comfortable way to do this is to use the SwyxWare Administration "Cl

Tom Wellige

Tom Wellige

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