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Fridays' Swyx Tip #21: Company logo on SwyxIt!

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions. This blog article was originally posted on 26.06.2009 07:57 Dear Swyx Users Did

Tom Wellige

Friday at 07:09 AM

Fridays' Swyx Tip

Fridays' Swyx Tip #20: Callback requested

Tom Wellige

January 17

Fridays' Swyx Tip

Fridays' Swyx Tip #19: Send TXT message

Tom Wellige

January 10

Fridays' Swyx Tip

Fridays' Swyx Tip #18: Drag & Drop

Tom Wellige

January 3

Fridays' Swyx Tip

Fridays' Swyx Tip #17: Automate IVR navigation

Tom Wellige

December 27, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #16: Ring Tones

Tom Wellige

December 20, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #15: Auto Redial

Tom Wellige

December 13, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #14: Call control via keyboard

Tom Wellige

December 6, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #13: L4xx & L5xx series speaker mode switching

Tom Wellige

November 29, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #12: Announcement rewind and fast forward

Tom Wellige

November 22, 2019

The Call Routing Guy

#11: What time is it?

If you have ever wondered if it is possible to use the SwyxWare call routing to build your own speaking clock, the answer is yes. Of course, otherwise I wouldn't blog about it here As a matter of fact this was the very first call routing example in the Swyx Knowledgebase (kb2249) many moons ago (October 2002). As Swyx is taking the Knowledgbase out of service (and replaces it by articles in the Swyx Help Center) I have spent some time to scan through old articles and found this 17

Tom Wellige

November 19, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #11: Call intrusion on your fingertip

Tom Wellige

November 15, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #10: Change ringing tone for callers

Tom Wellige

November 8, 2019

The Call Routing Guy

#10: I can't hide anymore!

There is always one colleague in the group who is never answering group calls! Does this sound familiar to you? When connecting a call to a group it depends on the group configuration, how the call will be signaled to the group members: Parallel - all phones of all members ring simultaneously Random - one member is picked randomly from the group Rotary - the first call goes to member 1, the second call to member 2, a.s.o. Sequential - th

Tom Wellige

November 7, 2019

The Call Routing Guy

#9: Don't be shy, be chatty!

When it comes to develop call routing scripts with some own VBScript code in it, it might become handy to be able to have a look on what your code is doing. There are lots of so called "debugging" possibilities, but at this point you have to believe me, the only really reliably working method is placing your own log/trace information into the server trace file. Before you say that those trace files are way too large and confusing for you, they are not, once you know how

Tom Wellige

November 2, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #9: Transfer from mobile extension to office phone

Tom Wellige

November 1, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #8: Log calls with voucher code to TXT file

Tom Wellige

October 25, 2019

The Call Routing Guy

#8: Today I will stay in bed!

Days in which you can stay in bed in the morning are usually weekends, vacations or public/bank holidays. While you can plan your call routing for weekends and vacations quite easily, as they have fixed/planned dates, things get a little bit more difficult with public/bank holidays. There are of course public/bank holidays with fixed dates, like "Labor day (01.05.)" or "Day of German reunification (03.10.)" or "Christmas (25.12./26.12.)", but there are also "moving" public/bank holi

Tom Wellige

October 24, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #7: Call Permission

Tom Wellige

October 18, 2019

The Call Routing Guy

#7: Welcome to Babylon!

Have you ever had the necessity to create a call routing that somehow identifies the callers language and then provide all announcements afterwards in that language and maybe also connect to different destinations within the SwyxWare? In this article I would like to show some approaches on how this could be done and also point out their pros and cons. Lets assume you have a simple call routing that plays a welcome message, afterwards provide an IVR/DTMF menu and then conn

Tom Wellige

October 17, 2019

Fridays' Swyx Tip

Fridays' Swyx Tip #6: Save Travel Cost With Conference Calls

Tom Wellige

October 11, 2019

The Call Routing Guy

#6: Make it easy!

Last week I have shown how to setup a simple call routing script for the conference user to have a different pin validation for every available conference room. The latest version in that article had an hard coded pin validation for each room in an Evaluate block. This was ok when still developing the script but I don't consider that version properly usable or a customer as it is quite complicated for an untrained person to change a pin for a conference room.

Tom Wellige

October 10, 2019

Anything is Possible ?

Call Parking / Open Hold

A common feature request I have had over the years is a Call Park feature, and the usual stock reply to Can Swyx Do..... is NO! but...... of course this is software and anything is possible. I have seen a number of ways of implementing a call park feature some really clever ones that use the conference bridge facility in Swyx to some not so clever ones using analog adaptors to have live logged on extensions which are used to pick up from... sudu call park. Before I saw the conference room

MarkRussell

October 7, 2019

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