VBScript Lua

To give an early impression of the new Lua based call routing with SwyxWare, I have updated the
 

• Zendesk Integration

project here on Swyx Forum. It comes now with its full feature set for VBScript based call routing as well as for Lua based call routing.

Althouth the Lua based call routing is still in BETA state in SwyxWare 13.10 and should not be used in productive environments, you can use the new version to get an idea of Lua based call routing, how to handle web requests and how to handle Json formatted data. You will see, it really is easy.

To do so, just download version 1.4.0 and take a look into the

Lua based\ase\Zendesk.lua

 file from the download package. Of course, if you want to see how to handle web requests and Json formatted data in VBScript, you can do that as well. In this case just take a look into the

VBScript based\ase\Zendesk.vbs

file.

Btw, the new version of the Zendesk Integration project also comes with a new feature: automatically open a Zendesk ticket in an agent's web browser (taken what he has already a browser window opened in which he his logged in into his Zendesk account).

Enjoy!