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Let me take you onto a trip into the SwyxWare Call Routing wilderness. Get ready to get your hands and knees dirty and to sleep under the bright firmament of API functions...

Entries in this blog

General

#19: We are many

Yesterday I was asked an intersting call routing question: is it possible to route a call to different groups, depending on the amount of users currently logged in into one of those groups?   More precisely: if in Group A are more than one users logged in, route all incoming calls to this group. If there is no or just one user logged in, route the call to Group B.   So the question that needs be answered is how many users are currently logged in into a given group?  
General

#9: Don't be shy, be chatty!

VBScript Lua   When it comes to develop call routing scripts with some own VBScript code in it, it might become handy to be able to have a look on what your code is doing.   There are lots of so called "debugging" possibilities, but at this point you have to believe me, the only really reliably working method is placing your own log/trace information into the server trace file.    Before you say that those trace files are way too large and confusing for you, they
Tom Wellige

Tom Wellige in General

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General

#11: What time is it?

VBScript Lua   If you have ever wondered if it is possible to use the SwyxWare call routing to build your own speaking clock, the answer is yes. Of course, otherwise I wouldn't blog about it here     As a matter of fact this was the very first call routing example in the Swyx Knowledgebase (kb2249) many moons ago (October 2002). As Swyx is taking the Knowledgbase out of service (and replaces it by articles in the Swyx Help Center) I have spent some time to scan through old
Tom Wellige

Tom Wellige in General

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General

#8: Today I will stay in bed!

VBScript Lua   Days on which you can stay in bed in the morning are usually weekends, vacations or public/bank holidays.    While you can plan your call routing for weekends and vacations quite easily, as they have fixed/planned dates, things get a little bit more difficult with public/bank holidays. There are of course public/bank holidays with fixed dates, like "Labor day (01.05.)" or "Day of German reunification (03.10.)" or "Christmas (25.12./26.12.)", but there are al
Tom Wellige

Tom Wellige in General

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General

#7: Welcome to Babylon!

VBScript Lua   Have you ever had the necessity to create a call routing that somehow identifies the callers language and then provide all announcements afterwards in that language and maybe also connect to different destinations within the SwyxWare?   In this article I would like to show some approaches on how this could be done and also point out their pros and cons.   Lets assume you have a simple call routing that plays a welcome message, afterwards provide an
Tom Wellige

Tom Wellige in General

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General

#6: Make it easy!

VBScript Lua   Last week I have shown how to setup a simple call routing script for the conference user to have a different pin validation for every available conference room.   The latest version in that article had an hard coded pin validation for each room in an Evaluate block.   This was ok when still developing the script but I don't consider that version properly usable or a customer as it is quite complicated for an untrained person to change a pin for a c
Tom Wellige

Tom Wellige in General

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