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  • 0 - Introduction

    0 - Introduction

    VBScript

     

    This project originates from the Open Queue project here on Swyx Forum and can also be used completely separated from that project. Because of that I decided to showcase it here, in the Open ECR Extensions project.

     

    When connecting a call to a group, there are currently the following hunt groups available within SwyxWare:
     

    • parallel
    • sequential
    • rotary
    • random

     

    Longest Waiting hunt group selection is missing and therefore there was a need to develop it as a new, stand-alone GSE action. 

     

    Whith this extension it is possible to connect a call to a user of a group who has been idle for the longest time of all members of the group. The extension sorts the users of the group by their longest waiting/idle time, and then tries to connect the call in that order until it is either connected or no one in the group took it (not logged in, busy or timeout).

     

    The blog article #10: I can't anmore! explains a little bit in detail how this functionality was implemented.

     

     

    discuss_32px.png.cb0284ab0250fa0f2f6f3c2e3898081d.png Please refer to the Forums to discuss the Longest Waiting Hunt Group or for support requests.

     

    download.png.d8006ea2cc83642635ed3321d99c78d0.png Please find the download for this project here.

     

    book.png.137ae85b55644419788945787163e637.png A complete documentation explaining the setup and usage can be found further down of this post.

     

     

    As with all other Swyx Forum Open Source Projects, Support is EXCLUSIVELY provided in the Project Froum (see link above).

     

     


     

    License

     

    Longest Waiting Hunt Group
    v1.0.0

     

    This is a Swyx Forum Open Source Project.

    https://www.swyxforum.com/projects/
     

    Copyright (c) 2007-2017 by Swyx Forum
    Copyright (c) 2007-2017 by Tom Wellige
    All Rights Reserved.

     

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.

     

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


    This project was originally published as part of the Open Queue project:

     

    Open Queue Project

    v2.x

     

    Copyright © 2007-2014 by Swyx Forum

    Copyright © 2007-2014 by Tom Wellige

    All Rights Reserved.

     

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

     

    The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.

     

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANT-ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
     

     


    Tom Wellige
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