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  • 0 - Introduction

    0 - Introduction

    This extension provides Zendesk ticket functionality for the SwyxWare call routing: 
     

    • Check the current status of a Zendesk ticket
    • Create a new Zendesk ticket
    • Update an existing Zendesk ticket
    • Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!

     

     

    To handle Zendesk tickets it makes use of the Zendesk Core API (REST API).

     

     

    Please note: v1.3.0 (or higher) of this project requires SwyxWare 12.40 (or higher).

    Please note: v1.0.0 of this project was called Ticket Validation against Zendesk. This has been completely replaced by the current version.

     

     

    discuss_32px.png.cb0284ab0250fa0f2f6f3c2e3898081d.png Please refer to the Forums to discuss the Zendesk Integration or for support requests.

     

    download.png.d8006ea2cc83642635ed3321d99c78d0.png Please find the download for this project here.

     

    book.png.137ae85b55644419788945787163e637.png For the complete documentation explaining the setup, usage and all included examples just read the following chapters from the menu on the left.

     

     

    As with all other Swyx Forum Open Source Projects, Support is EXCLUSIVELY provided in the Project Froum (see link above).

     

     


     

    License

     

    Zendesk SwyxWare Integration
    v1.3.0

     

    This is a Swyx Forum Open Source Project.
    https://www.swyxforum.com/projects/

     

    The MIT License (MIT)
    Copyright (c) 2017-21 by Swyx Forum
    Copyright (c) 2017-21 by Tom Wellige
    All Rights Reserved.

     

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.

     

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF 
    CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


    This project also includes the following Open Source project:


    JSON object class 3.5.4 - May, 29th - 2016

     

    Licence:
    The MIT License (MIT)
    Copyright (c) 2016 RCDMK - rcdmk[at]hotmail[dot]com

     

    https://github.com/rcdmk/aspJSON
    https://github.com/rcdmk/aspJSON/blob/master/README.md

     

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

     

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


    Modifications needed for SwyxWare Call Routing
    Tom Wellige, 03.05.2017
     


    Tom Wellige
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