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  • 0 - Introduction

    0 - Introduction

    VBScript   Lua

     

    This extension provides Zendesk ticket functionality for the SwyxWare call routing: 
     

    • Check the current status of a Zendesk ticket
    • Create a new Zendesk ticket
    • Update an existing Zendesk ticket
    • Open an existing Zendesk ticket in an agent's web browser window
    • Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!
    • Comes for VBscript based and Lua based call routing.

     

     

    To handle Zendesk tickets it makes use of the Zendesk Core API (REST API) and the Zendesk Talk Partner Edition API (REST API).

     

    Please note: v1.4.0 (or higher) of this project requires SwyxWare 13.10 (or higher).

    Please note: v1.3.0 (or higher) of this project requires SwyxWare 12.40 (or higher).

    Please note: v1.0.0 of this project was called Ticket Validation against Zendesk. This has been completely replaced by the current version.


    Please note: Lua based call routing has been introduced with SwyxWare in version 13.10. In this version it is still in BETA state and should not be used in productive environments. This project has already been updated to Lua based call routing to demonstrate the usage of Lua based call routing. 

     

     

    discuss_32px.png.cb0284ab0250fa0f2f6f3c2e3898081d.png Please refer to the Forums to discuss the Zendesk Integration or for support requests.

     

    download.png.d8006ea2cc83642635ed3321d99c78d0.png Please find the download for this project here.

     

    book.png.137ae85b55644419788945787163e637.png For the complete documentation explaining the setup, usage and all included examples just read the following chapters from the menu on the left.

     

     

    As with all other Swyx Forum Open Source Projects, Support is EXCLUSIVELY provided in the Project Froum (see link above).

     

     


     

    License

     

    Zendesk SwyxWare Integration
    v1.4.0

     

    This is a Swyx Forum Open Source Project.
    https://www.swyxforum.com/projects/

    https://www.swyxforum.com/zendesk-integration/introduction/0-introduction-r6/

     

     

    The MIT License (MIT)
    Copyright (c) 2017-22 by Swyx Forum
    Copyright (c) 2017-22 by Tom Wellige
    All Rights Reserved.

     

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

     

    The above copyright notice and this permission notice must be included in all copies or substantial portions  of the Software.

     

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

     

    ----------------------------------------------------------------------------------------------------------------

     

    For the VBScript based integration this project also includes the following Open Source project:

     

    JSON object class 3.5.4 - May, 29th - 2016

     

    Licence:
    The MIT License (MIT)

    Copyright (c) 2016 RCDMK - rcdmk[at]hotmail[dot]com

     

    https://github.com/rcdmk/aspJSON

    https://github.com/rcdmk/aspJSON/blob/master/README.md

     

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

     

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

     

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF 
    CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


    Modifications needed for SwyxWare Call Routing
    Tom Wellige, 03.05.2017

     

    ----------------------------------------------------------------------------------------------------------------

     

    For the Lua based integration this project also includes the following Open Source project:

     

    Simple JSON encoding and decoding in pure Lua.

    Copyright 2010-2016 Jeffrey Friedl

     

    http://regex.info/blog/

    Latest version: http://regex.info/blog/lua/json

     

    This code is released under a Creative Commons CC-BY "Attribution" License:
    http://creativecommons.org/licenses/by/3.0/deed.en_US

     

    It can be used for any purpose so long as:
       1) the copyright notice above is maintained
       2) the web-page links above are maintained
       3) the 'AUTHOR_NOTE' string below is maintained
     


    Tom Wellige
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