This example demonstrates the usage of the Zendesk Update Ticket GSE action.
It asks the caller to enter a ticket id, adds a comment to that ticket and announces the result of that (0 - error, 1 - success).
To install it:
Open the Call Routing Manager of your desired SwyxWare user.
Click the "New Rule..." button.
Select "Graphical Script Editor" and click Ok.
With the GSE open the File | Import... menu and click No.
From the download package select the following file:
For VBScript usage:
VBScript base\rse\Update Ticket.rse
For Lua usage:
Lua base\rse\Update Ticket.rse
You need to make some modifications in the "Update Ticket" block. They are explained in detail in chapter 3.4 - GSE Action Zendesk Update Ticket.