VBScript Lua
This example demonstrates the usage of the Zendesk Ticket Status GSE action.
It asks the caller to enter a ticket id, checks if it's status is new, open, pending or hold and if so connects the call.
To install it:
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Open the Call Routing Manager of your desired SwyxWare user.
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Click the "New Rule..." button.
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Select "Graphical Script Editor" and click Ok.
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With the GSE open the File | Import... menu and click No.
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From the download package select the following file:
For VBScript usage:VBScript based\rse\Check Status.rse
For Lua usage:Lua based\rse\Check Status.rse -
You need to make some modifications in the "Get Status" block. They are explained in detail in chapter 3.3 - GSE Action Zendesk Ticket Status.
By Tom Wellige