This example demonstrates the usage of the Zendesk Ticket Status GSE action.
It asks the caller to enter a ticket id, checks if it's status is new, open, pending or hold and if so connects the call.
To install it:
Open the Call Routing Manager of your desired SwyxWare user.
Click the "New Rule..." button.
Select "Graphical Script Editor" and click Ok.
With the GSE open the File | Import... menu and click No.
From the download package select the following file:
For VBScript usage:
VBScript based\rse\Check Status.rse
For Lua usage:
Lua based\rse\Check Status.rse
You need to make some modifications in the "Get Status" block. They are explained in detail in chapter 3.3 - GSE Action Zendesk Ticket Status.