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  • Introduction


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    1. 0 - Introduction

      This extension provides Zendesk ticket functionality for the SwyxWare call routing:    Check the current status of a Zendesk ticket Create a new Zendesk ticket Update an existing Zendesk ticket Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!     To handle Zendesk tickets it makes use of the Zendesk Core API (REST API).     Please note: v1.3.0 (or higher) of this project requires SwyxWare 12.40
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