This example demonstrates the usage of the Zendesk Create Ticket GSE action.
On any incoming call it creates a new ticket and announces afterwards its ticket id.
To install it:
Open the Call Routing Manager of your desired SwyxWare user.
Click the "New Rule..." button.
Select "Graphical Script Editor" and click Ok.
With the GSE open the File | Import... menu and click No.
From the download package select the following file:
For VBScript usage:
VBScript based\rse\Create Ticket.rse
For Lua usage:
Lua based\rse\Create Ticket.rse
You need to make some modifications in the "Create Ticket" block. They are explained in detail in chapter 3.1 - GSE Action Zendesk Create Ticket.