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  • A.5 - Example: Open Ticket

    A.5 - Example: Open Ticket

    VBScript   Lua   1.4.0

     

    This example demonstrates the usage of the Zendesk Open Ticket GSE action.

     

    On any incoming call it opens the given ticket in the agent's web browser. In order to have this working, the agent needs to have already at least one web browser window opened in which he is logged in into hisZendesk account. 

     

    Please note: due to a limitation of the Zendesk Partner Talk API, all web browser windows the agent has currently opened in which he is logged into Zendesk will change to the given ticket.

     

    script_open.png

     

     

    To install it:

     

    1. Open the Call Routing Manager of your desired SwyxWare user.
       
    2. Click the "New Rule..." button.
       
    3. Select "Graphical Script Editor" and click Ok.
       
    4. With the GSE open the File | Import... menu and click No.
       
    5. From the download package select the following file:

      For VBScript usage:
      VBScript based\rse\Open Ticket.rse


      For Lua usage:

      Lua based\rse\Open Ticket.rse

       

    6. You need to make some modifications in the "Open Ticket" block. They are explained in detail in chapter 3.2 - GSE Action Zendesk Open Ticket.

     

     


    Tom Wellige
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