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6 pages in this category
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Zendesk Integration - A.1 - Example: Check Status
VBScript Lua This example demonstrates the usage of the Zendesk Ticket Status GSE action. It asks the caller to enter a ticket id, checks if it's status is new, open, pending or hold and if so connects the call. To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. With the GSE open the Fi - 344 views
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Zendesk Integration - A.2 - Example: Check Status and Update Ticket
VBScript Lua This example demonstrates the usage of the Zendesk Ticket Status and Zendesk Update Ticket GSE actions as also the Zendesk SwyxIt! button. It asks the caller to enter a ticket id, checks if it's status is new, open, pending or hold and if so connects the call. After the call is finally disconnected it writes some call details into the entered ticket. To install it: Make sure that the - 485 views
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Zendesk Integration - A.3 - Example: Create Ticket
VBScript Lua This example demonstrates the usage of the Zendesk Create Ticket GSE action. On any incoming call it creates a new ticket and announces afterwards its ticket id. To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. With the GSE open the File | Import... menu and click No. - 342 views
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Zendesk Integration - A.4 - Example: Update Ticket
VBScript Lua This example demonstrates the usage of the Zendesk Update Ticket GSE action. It asks the caller to enter a ticket id, adds a comment to that ticket and announces the result of that (0 - error, 1 - success). To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. With the GSE ope - 312 views
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Zendesk Integration - A.5 - Example: Open Ticket
VBScript Lua 1.4.0 This example demonstrates the usage of the Zendesk Open Ticket GSE action. On any incoming call it opens the given ticket in the agent's web browser. In order to have this working, the agent needs to have already at least one web browser window opened in which he is logged in into hisZendesk account. Please note: due to a limitation of the Zendesk Partner Talk API, all web browser windows the agent has currently opened in which he - 289 views
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Zendesk Integration - A.6 - Example: Check and Announce Status
VBScript Lua 1.5.0 This example demonstrates the usage of the Zendesk Ticket Status and AzureTTS (text-to-speech) GSE actions. You need to have the AzureTTS (text-to-speech) Open ECR Extension installed beside the Zendesk Integration. It asks for a ticket id (close id with #), checks the status and announces its details. To install it: Open the Call Routing Manager of your desired SwyxWare user. - 50 views
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