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  • Appendix A

    Appendix A


    4 pages in this category

    1. A.1 - Example: Check Status

      This example demonstrates the usage of the Zendesk Ticket Status GSE action.   It asks the caller to enter a ticket id, checks if it's status is new, open, pending or hold and if so connects the call.       To install it:   Open the Call Routing Manager of your desired SwyxWare user.   Click the "New Rule..." button.   Select "Graphical Script Editor" and click Ok.   With the GSE open the File | Import... menu and click No.
      • 20 views
    2. A.2 - Example: Check Status and Update Ticket

      This example demonstrates the usage of the Zendesk Ticket Status and Zendesk Update Ticket GSE actions as also the Zendesk SwyxIt! button.       It asks the caller to enter a ticket id, checks if it's status is new, open, pending or hold and if so connects the call. After the call is finally disconnected it writes some call details into the entered ticket.         To install it:   Make sure that the Zendesk SwyxIt! button is properly
      • 18 views
    3. A.3 - Example: Create Ticket

      This example demonstrates the usage of the Zendesk Create Ticket GSE action.   On any incoming call it creates a new ticket and announces afterwards its ticket id.       To install it:   Open the Call Routing Manager of your desired SwyxWare user.   Click the "New Rule..." button.   Select "Graphical Script Editor" and click Ok.   With the GSE open the File | Import... menu and click No.   From the download pac
      • 12 views
    4. A.4 - Example: Update Ticket

      This example demonstrates the usage of the Zendesk Update Ticket GSE action.   It asks the caller to enter a ticket id, adds a comment to that ticket and announces the result of that (0 - error, 1 - success).       To install it:   Open the Call Routing Manager of your desired SwyxWare user.   Click the "New Rule..." button.   Select "Graphical Script Editor" and click Ok.   With the GSE open the File | Import... menu and c
      • 13 views
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