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3 pages in this category
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Zendesk Integration - B.1 - [Obsolete] Ticket Validation against Zendesk
Is obsolete since v1.1.0 The first version of this project was called Ticket Validation against Zendesk (v1.0.0) and only consisted of a GSE action to check the current status of a given ticket. This has been completely replaced by the Zendesk Integration (from v1.1.0 upwards) and is therefore obsolete. - 519 views
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Zendesk Integration - B.2 - Access/modify the code behind
How to make your own modifications or simply just take a look onto the implementation to get an idea of how everything works? The following explanations will refer to the VBScript version, the Lua version however is more or less identical in its structure. The entire code of this integration is located in one single file, Zendesk.vbs. All functionality is encapsulated in a class (ZendeskClass), which defines properties for all parameters (with - 102 views
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Zendesk Integration - B.3 - Version History
Version v1.0.0 Initial Release Version v1.1.0 This update replaces v1.0.0 of this extension (former name was: Ticket Validation against Zendesk). The new version provides Zendesk ticket functionality to the SwyxWare call routing: Check the current status of a Zendesk ticket Create a new Zendesk ticket Update an existing Zendesk ticket Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt! Example call - 70 views
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