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  • 2.1 - Setup Zendesk GSE Actions

    2.1 - Setup Zendesk GSE Actions

    VBScript   Lua

     

    The Zendesk Integration extension is designed as GSE actions. To install these GSE actions you need to use the SwyxWare Administration.

     

    Step 1

    Open the SwyxWare Administration and open the properties of your Swyx Server.

     

     

    Step 2

    Switch to the Files page and click on Edit....

     

    image.png

     

     

    Step 3

    Click on Add...

     

    image.png

     

     

    Step 4.1 - VBScript usage

    1. Select all files from the VBScript based\ase folder from the download package.

    2. Select Global as Scope. (you can also select User to load the files into the user scope a your script user)

    3. Select Call Routing VBS scripts as Category.

    4. It is recommended to enter Zendesk Integration into the Description field, but not necessary.


    setup_vbs.png

     

     

    Step 4.2 - Lua usage

    1. Select all files from the Lua based\ase folder from the download package.

    2. Select Global as Scope. (you can also select User to load the files into the user scope a your script user)

    3. Select Call Routing Lua scripts as Category.

    4. It is recommended to enter Zendesk Integration into the Description field, but not necessary.

     

    setup_lua.png

     

     

    Step 5

    To check if the GSE action is available within call routing scripts open the Call Routing Manager of any user and click the button Sequence of Actions. Scroll the list on the left side down until you reach the Zendesk actions. The (System) behind the GSE action name shows that this is a global action being available for every SwyxWare user.

     

    setup_final.png

     

     

    The Zendesk Integration actions are now installed and can be fully used within GSE call routing scripts.

     

     


    Tom Wellige
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