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  • 2.1 - Setup Zendesk GSE Actions

    2.1 - Setup Zendesk GSE Actions

    The Zendesk Integration extension is designed as GSE actions. To install these GSE actions you need to use the SwyxWare Administration.

     

    Step 1

    Open the SwyxWare Administration and open the properties of your Swyx Server.

     

     

    Step 2

    Switch to the Files page and click on Edit....

     

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    Step 3

    Click on Add...

     

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    Step 4

    1. Select all files from the ase folder from the download package.

    2. Select Global as Scope. (you can also select User to load the files into the user scope a your script user)

    3. Select CallRoutingScripts (in SwyxWare < 13.10) or Call Routing VBS scripts (in SwyxWare >= 13.10) as Category.

    4. It is recommended to enter Zendesk Integration into the Description field, but not necessary.


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    Step 5

    To check if the GSE action is available within call routing scripts open the Call Routing Managerof any user and click the button Sequence of Actions. Scroll the list on the left side down until you reach the Zendesk actions. The (System) behind the GSE action name shows that this is a global action being available for every SwyxWare user.

     

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    The Zendesk Integration actions are now installed and can be fully used within GSE call routing scripts.

     


    Tom Wellige
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