New download: Zendesk Integration

[Tom Wellige]

Zendesk Integration

View File

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This extension provides Zendesk ticket functionality to the SwyxWare call routing:
 

• Check the current status of a Zendesk ticket
• Create a new Zendesk ticket
• Update an existing Zendesk ticket
• Open an existing Zendesk ticket in an agent's web browser window
• Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!
• Comes for VBscript based and Lua based call routing.
• Example call routing scripts.

 

 

  Please refer to the Project Page for all details regarding this project.

 

  Please refer for all discussions (forum) for this extension to the forum.

 

  Please refer for documentation (setup, usage, etc.) for this extension to the Project Page.

 

  Find the license information on the Project Page.

 

  If you want to get involved into this project please refer to this topic.

 

 

As with all other Swyx Forum Open Source Projects, Support is EXCLUSIVELY provided in the Project Froum (see link above).

 

Please note: v1.4.0 (or higher) of this project requires SwyxWare 13.10 (or higher).

Please note: v1.3.0 (or higher) of this project requires SwyxWare 12.40 (or higher).

Please note: v1.0.0 of this project was called Ticket Validation against Zendesk. This has been completely replaced by the current version.

Please note: Lua based call routing has been introduced with SwyxWare in version 13.10. In this version it is still in BETA state and should not be used in productive environments. This project has already been updated to Lua based call routing to demonstrate the usage of Lua based call routing. 

 

 

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• Submitter
  Tom Wellige
• Submitted
  05/03/2017
• Category
  Open ECR Extensions

 

[Varmenni]

Hey Tom!

Unfortunately the download file has gone

[Tom Wellige]

The latest forum software update corrupted the download section and I am still waiting for a fix.

 

Please have a look here:

 

 

[Tom Wellige]

What's New in Version 1.1.0:

This update replaces v1.0.0 of this extension (former name was: Ticket Validation against Zendesk).

 

The new version provides Zendesk ticket functionality to the SwyxWare call routing:

• Check the current status of a Zendesk ticket
• Create a new Zendesk ticket
• Update an existing Zendesk ticket
• Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!
  
• Example call routing scripts.

 

 

[Tom Wellige]

What's New in Version v1.5.0

• Added new functionality to the "Ticket Status" GSE Action:
  • added global variable "g_sLatestZendeskTicketStatus" holding the status of the requested ticket
  • added global variable "g_sLatestZendeskTicketModified" holding the latest modification date of requested ticket (in UTC, as provided by Zendesk)
  • added global variable "g_sLatestZendeskTicketModifiedReadable" holding the latest modification date of requested ticket in a readable format (in local time format)
  • added dynamic mapping from status to block exit
     
•  Added example "Check and Announce Status" to check status of ticket and announce its details via the AzureTTS Open ECR extension