Tom Wellige 61 Report post Posted May 3, 2017 Zendesk Integration View File This extension provides Zendesk ticket functionality to the SwyxWare call routing: Check the current status of a Zendesk ticket Create a new Zendesk ticket Update an existing Zendesk ticket Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt! Example call routing scripts. This extension makes use of the aspJSON (v3.5.4, 29.05.2016) open source project by rcdmk, which is also provided under The MIT License (MIT). Further details (source code, download link, license statement) can be found within the download package as also on the project's github page. Please refer to the Project Page for all details regarding this project. Please refer for all discussions (forum) for this extension to the forum. Please refer for documentation (setup, usage, etc.) for this extension to the SwyxPEDIA. Find the license information here! If you want to get involved into this project please refer to this topic. Please note 2: v1.3.0 requires SwyxWare 12.40 (or higher) Please note 1: v1.0.0 of this extension was called Ticket Validation against Zendesk. This has been completely replaced by the current version. Submitter Tom Wellige Submitted 05/03/2017 Category Open ECR Extensions 0 Quote Share this post Link to post Share on other sites
Varmenni 6 Report post Posted August 31, 2017 Hey Tom! Unfortunately the download file has gone 0 Quote Share this post Link to post Share on other sites
Tom Wellige 61 Report post Posted October 11, 2017 The latest forum software update corrupted the download section and I am still waiting for a fix. Please have a look here: 0 Quote Share this post Link to post Share on other sites
Tom Wellige 61 Report post Posted November 30, 2017 What's New in Version 1.1.0: This update replaces v1.0.0 of this extension (former name was: Ticket Validation against Zendesk). The new version provides Zendesk ticket functionality to the SwyxWare call routing: Check the current status of a Zendesk ticket Create a new Zendesk ticket Update an existing Zendesk ticket Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt! Example call routing scripts. 0 Quote Share this post Link to post Share on other sites
