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  • Usage

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    1. 3 - Usage

      VBScript   You can now use the Longest Waiting action directly within a call routing script, as a replacement for the Connect To block. The Longest Waiting action has a similar parameter and return value set so it's in fact nothing more than replacing a Connect To block by the Run GSE Action block to call the Longest Waiting action.   Create a new GSE rule and import the rse file (SimpleLongestWaiting.rse) from the "rse" subfolder of the download package (File - Import...).
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