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Longest Waiting - 3 - Usage
VBScript You can now use the Longest Waiting action directly within a call routing script, as a replacement for the Connect To block. The Longest Waiting action has a similar parameter and return value set so it's in fact nothing more than replacing a Connect To block by the Run GSE Action block to call the Longest Waiting action. Create a new GSE rule and import the rse file (SimpleLongestWaiting.rse) from the "rse" subfolder of the download package (File - Import... - 401 views
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