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3 pages in this category
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2.1 - Setup GSE Action
VBScript The Longest Waiting extension is designed as GSE actions. To install these GSE actions you need to use the SwyxWare Administration. Step 1 Open the SwyxWare Administration and open the properties of your Swyx Server. Step 2 Switch to the Files page and click on Edit.... Step 3 Click on Add... Step 4 1. Select all files from the ase folder from the download packag - 237 views
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2.2 - Setup Call Detail Records
VBScript As the SwyxServer does not provide the needed information about “Latest Disconnect Time” of a user directly, the Call Detail Records (CDRs) are used to get this information. So the CDRs must be written into a database. Details on setting up CDRs written into a database can be taken from the Enreach Help Center: Write Call Details Records into a database The needed SQL script (IpPbxCDR.sql) to setup the IpPbxCDR table should be taken from the above linke - 310 views
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2.3 - Setup Table and Trigger
VBScript Once the CDRs are written into the database an additional table and a so called trigger must be configured. To do so, use the SQL script LongestWaiting_1.0.0.sql from the SQL folder of the installation package. After having executed this script the created trigger will automatically take newly written CDRs from the SwyxServer, extract the user and disconnect time from it and stores these information within the LongestWaiting table. Some more documenta - 241 views
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