admin Posted August 8, 2017 #1 Share Posted August 8, 2017 Please help me! I have a company of 120 employees, some use CTI, but the accountant (does not use CTI) needs to make outgoing calls in hidden number. Even if I check the box "hide the number" and that I test, the number is not hidden! Link to comment Share on other sites More sharing options...
Tom Wellige Posted August 8, 2017 #2 Share Posted August 8, 2017 What number is the usual number that user dials out with? Is it really this number that is shown on the other side when enabling "hide number"? Where are you located? What provider (ISDN or SIP) or you using? Link to comment Share on other sites More sharing options...
admin Posted August 8, 2017 Author #3 Share Posted August 8, 2017 It's to call another company, so not in-house. It's the name that is associated. We are in France and we use SIP Trunk. Link to comment Share on other sites More sharing options...
admin Posted August 8, 2017 Author #4 Share Posted August 8, 2017 1 hour ago, Tom Wellige said: What number is the usual number that user dials out with? Is it really this number that is shown on the other side when enabling "hide number"? Where are you located? What provider (ISDN or SIP) or you using? It's to call another company, so not in-house. It's the name that is associated. We are in France and we use SIP Trunk. Link to comment Share on other sites More sharing options...
Most Valued User jodost Posted August 8, 2017 Most Valued User #5 Share Posted August 8, 2017 Looks like the SIP provider settings are wrong. There are several ways of hiding number in SIP, and if Swyx uses another one than the French provider expects, they cannot understand what you want to do.Check what your provider needs to have and configure the trunk group settings Link to comment Share on other sites More sharing options...
admin Posted August 8, 2017 Author #6 Share Posted August 8, 2017 1 hour ago, jodost said: Looks like the SIP provider settings are wrong. There are several ways of hiding number in SIP, and if Swyx uses another one than the French provider expects, they cannot understand what you want to do. Check what your provider needs to have and configure the trunk group settings I do not have access to our supplier, there is no other way? Or I have to wait 3 weeks but the problem is urgent! Link to comment Share on other sites More sharing options...
Most Valued User Virikas Posted August 9, 2017 Most Valued User #7 Share Posted August 9, 2017 Is your provider within the list of tested/certified Swyx SIP providers? In that case you might file a support request to your Swyx distributor, so that he can doublecheck what's going on. If your SIP providers is not tested, you will have to find out what your Swyx configuration does differently from what your provider expects. This can only be done via looking on both sides and therefore you'll need to talk to your provider. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.