mmjlz Posted June 6, 2017 #1 Share Posted June 6, 2017 Hi, we have a call routing script which sends an email for missed calls. Is it possible to show the caller name in this email if the contact is stored in Outlook? The general connection between Swyx and Outlook is working. I can see the caller name in my "missed calls" list and also when I type the name into the dial field. But in the email it shows nothing. It's only working for contacts stored in global or personal Swyx phone book. I'm using IpPbx.CallingName Any ideas what's wrong? Link to comment Share on other sites More sharing options...
Most Valued User Pete Posted June 6, 2017 Most Valued User #2 Share Posted June 6, 2017 Hi, yes it's possible. If you use the graphical call routing manager then you can use as email parameters: caller's name: %u caller's number: %n call time: %d Link to comment Share on other sites More sharing options...
mmjlz Posted June 8, 2017 Author #3 Share Posted June 8, 2017 Unfortunately it's not working too. Number and date/time are displayed, but no caller name. All details are available in the call log.... Maybe the call routing script cannot access the outlook information? Link to comment Share on other sites More sharing options...
Most Valued User srom Posted June 8, 2017 Most Valued User #4 Share Posted June 8, 2017 I think the Outlookdata Access is Only at the Client, CallRouting Runs On the Swyx Server. Link to comment Share on other sites More sharing options...
mmjlz Posted June 8, 2017 Author #5 Share Posted June 8, 2017 Ok that explains everything Thanks for your help Link to comment Share on other sites More sharing options...
Tom Wellige Posted June 24, 2017 #6 Share Posted June 24, 2017 Yes, the problem here is, that the call routing happens on the server, before the call is connected to a client. The name resolution against Outlook is a client feature. It is possible though to program a name resolution i.e. against an Exchange server from within the call routing. I don't have vbscript example code here at the moment, but Google should find some code. Link to comment Share on other sites More sharing options...
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