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Let me take you onto a trip into the SwyxWare Call Routing wilderness. Get ready to get your hands and knees dirty and to sleep under the bright firmament of API functions...

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#4: Take me to your leader!

VBScript Lua   How to bring call routing functionality from user A to user B?    Two things upfront:   a single rule of a user being made with the "GSE" can be transferred all rules of a user, regardless if being made with the "rule wizard" or the "GSE" can be transferred   Nothing else is possible!   Lets start with item 2 of this list...   Transfer all rules of a user The most comfortable way to do this is to use the S
Tom Wellige

Tom Wellige in General

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General

#2: Hello, it's me!

VBScript Lua   Imagine you are on the road, somewhere on a business trip and you have just learned that you will be one more day out of office. So you will not be back tomorrow but only the day after. Problem is, that the announcement you left in your "I am out of office" call routing rule tells all callers that you will be back tomorrow.   How can you prevent callers getting wrong information? Do you have a chance to change you announcement from on the road?  
Tom Wellige

Tom Wellige in General

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General

#1: About some brave guy who travels the call routing world...

In this new blog series I am going to write on a more or less regular basis articles about the SwyxWare call routing.   I will take together with you a look behind the scenes of the call routing, give useful examples for the daily usage, give examples and templates for the development of more complex rules and maybe from time to time just share a joke with you.   From more than 15 years experience of giving the professional and developer call routing trainings I have a huge f
Tom Wellige

Tom Wellige in General

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