Jump to content

Standard Remote Inquiry


UsmanEBC

Recommended Posts

Hello guys,


 


I need some help regarding standard remote inquiry which is far too slow specially if you have over 50 voicemails to go through every morning. Is there a option/script to make it bit faster or change it? Your help would be much appreciated.


 


Thanks,


 


Usman

Link to comment
Share on other sites


The standard remote inquiry is implemented as a common GSE script (action).


 


You can take a look on it via


  • Call Routing Manager
  • Sequence of Actions...
  • right click StandardRemoteInquiry
  • Modify GSE Action

 


Yes, that script is really huge!


 


In there you will find the main menu with the selection of "1" for reading all voicemails. When you follow that branch you will find a block where delays are introduced. I can't tell you why they are there, but there are most definitely there for a reason.


 


Feel free to modify this script. You are not able to destroy the remote inquiry for every user, as you get automatically a local copy of the script for your current user.


 


But as I said, I don't know why the delay is in there, but it must be for a reason...

Link to comment
Share on other sites


Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use and have taken note of our Privacy Policy.
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.