4 week rotation

[DNW66]

I have four out of hours engineers on a weekly rotation. Each monday I have to edit my call routing with the details of that weeks on call engineer.
As the  sequence of engineer rotaion never changes, I was wondering how I could scipt this so the call is passed to the correct enginer for the week they are on call.

 

i.e week 1 route to engineer 1

week 2 route to engineer 2 

etc etc

and this rotates through the four engineers on a week by week basis continually.

 

I am open to any suggestions anyone may have.

Thanks in advance

[Tom Wellige]

Hi,

 

I took the liberty to put all this into a complete script and wrote a small blog article about it. You can find it here:

• #12: Rotating call distribution to engineers

Please feel free to ask any follow up questions.

 

[DNW66]

On 6/15/2020 at 4:12 PM, Tom Wellige said:

Hi,

 

I took the liberty to put all this into a complete script and wrote a small blog article about it. You can find it here:

• #12: Rotating call distribution to engineers

Please feel free to ask any follow up questions.

 

Hi Tom, thanks for this. With a small amount of tweaking it's exactly what I wanted.

[Tom Wellige]

Glad to hear that  

 

[DNW66]

Hi Tom,

How does the script determine which day (Sunday or Monday) is the first day of the week? Is there a way to change this?

[Tom Wellige]

Just answered here: