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Locked EN (Blog): Swyx Analytics 12: VisualGroups with enhanced reporting features

Tom Wellige

By Tom Wellige,
in Enreach News

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Tom Wellige

Tom Wellige

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Our queue management tool VisualGroups now offers even more statistical reporting features.

Swyx Analytics 12 allows you to fully evaluate the call data generated with the VisualGroups queue management tool. Thanks to the queue analysis by aurenz, you can see all key figures at a glance including call volume, average and maximum waiting times and performance of groups and agents.

The individual dashboards of Swyx Analytics enable you to view all important data at any time, thus further increasing the phone availability of your company. Put your analyses of call volume and service quality on your dashboard with just one click.

With Swyx Analytics, missed calls are a thing of the past!

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