Delete queue Error

[Wouter]

Hi,

 

On the openqueue webpage I am seeing a "support" queue which is no longer used (was for test purposes).

I would like to remove this queue  but the openqueue.deletequeue GSE gives an error :

 

18 16:53:57.348 006eec Info SrvScript  06937D50 00000125 SPBXScript::OutputTrace                 () <-- gseStart, rc = 1 [gseStateStarted]
18 16:53:57.348 006eec Info SrvScript  06937D50 00000125 SPBXScript::OutputTrace                 ()   case [SetVariable3]
18 16:53:57.348 006eec Info SrvScript  06937D50 00000125 SPBXScript::OutputTrace                 () exp: nReturn = "0"
18 16:53:57.348 006eec Info SrvScript  06937D50 00000125 SPBXScript::OutputTrace                 () res: nReturn = 0
18 16:53:57.348 006eec Info SrvPBXCtl  08350218 00000125 SScrServer::CallIsOriginatorDiscdReq    () returning no
18 16:53:57.348 006eec Info SrvScript  06937D50 00000125 SPBXScript::OutputTrace                 ()   case [InsertScript4]
18 16:53:57.359 006eec *Err SrvScrAPI  0804DAC0 00000125 SPBXScriptSite::OnScriptError           ()
~Code:   0
~Src:    Microsoft VBScript runtime error
~Desc:   Variable is undefined: 'OpenQueue'
~RetVal: 800a01f4
~Line:   15547
~Column: 8
~Source code:
~

~        ^ error position
18 16:53:57.359 006eec Inf3 SrvPBXCtl  08350218 00000125 SPBXCallHub::SetDisconnectReason        (CallRoutingFailed, ext cause 0, U:0, T:0, '','',Unknown) stored

 

Can/ May I remove the queue directly from the database ? (it has ID 1)

[Tom Wellige]

Yes, you can. Just remove all calls from "OpenQueue_Calls" with that "QueueID". Afterwards you can delete the queue from the "OpenQueue_Config".

 

delete * from OpenQueue_Calls where QueueID = 1

delete * from OpenQueue_Config where QueueID = 1