Locked Pinned Features

[Tom Wellige]

The following is a list of all Open Queue v2.0 features:

• handle any number of different call queues in different ecr scripts
  
• keeps a call on hold (playing music on hold) until destination is reachable
  
• free definable queue size
  
• free definable queue timeout
  
• announce "please wait" before and during music on hold
  
• announce position within queue during music on hold
  
• use destination group's configured agent selection (hunt groups: parallel, sequential, rotary, random) or longest waiting
  
• store user defined data per call (e.g. a previously entered ticket id)
  
• complete queue visualization (asp webpage), incl. the following features:
  
  • list all calls within a queue incl. caller number, caller name, connected name, start date, duration
    
  • pick a call from the queue
    
  • cancel (disconnect) a call from the queue
    
  • move a call to the top of the queue
    
  • close queue, meaning the queue will not accept new calls
    
  • cancel all calls within the queue