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Fridays' Swyx Tip #34: Trunk Recording

Tom Wellige

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From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.

 

This blog article was originally posted on 20.11.2009 02:59

 

Dear Swyx Users

 

Did you know that Swyx Ware can recording all your incoming and outgoing calls?

 

When Option Pack SwyxMonitor is installed, all trunk calls can be permanently recorded. The destination where the files are recorded is set in the SwyxWare Administration.

 

WLW-trunkrecording_DF76-TrunkRecording_2.png

Here one can enter a path to the directory in which the recordings should be stored. A dummy [trunkname] can be used for relating the recordings to the different trunks.

 

Example:

\\fileserver\recordings\[trunkname]

 

The default setting uses the path:

%APPDATA%\Swyx\Recording\[trunkname]

 

All recordings are then saved locally among the application data of the user account under which SwyxServer is running.

 

 

The files are saved following: Out#301#Smith, Peter#093775051#20081016#155844.wav

 

This means that an outgoing call from the number "301" to Peter Smith with the number "093775051" was recorded on February 17, 2009 at 15:58:44. All recordings are now saved in these directories.

 

WLW-trunkrecording_DF76-TrunkRecordingListView.jpg

 

Additionally, one can add a registry key to SwyxServer which then will included the CallID in the recording file name.

 

Add a new value of type "String" with the name "CallRecordingFilenameFormat" to HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\IpPbxSrv\CurrentVersion\Options

 

WLW-trunkrecording_DF76-RegistryTrunkRecording.jpg

 

Set the Value to:

 

[calldirection]#[internaladdress]#[internaladdresscanonical]#[remotename]#[remoteaddress]#[date]#[time]#[callid]

 

The files are then saved following: Out#301#Smith, Peter#093775051#20081016#155844#0000027033.wav

 

 

Have a good weekend and happy Swyxing...

 

Regards

Mirjam

 

@ IT Net World Ltd, NZ & AUS SWYX Distributor

http://www.itnetworld.co.nz/

 



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