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mirjam baumberger

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About mirjam baumberger

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  1. From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore. This blog article was originally posted on 08.01.2009 09:37 Dear Swyx Users The special work relation between a manager and his/her assistant usually includes a clear role assignment in terms of forwarding telephone calls. The manager normally does not receive any calls directly, but rather all incoming calls are forwarded through the defined secretariat number. As a result, the secretariat receives all calls, both those calls intended for the secretariat and those for the manager. All calls received in the secretariat are shown on the display of the manager's telephone and after a predefined time period, the calls will be signaled to the manager with an attention tone. Those calls which are received for the manager can be connected to the manager by the secretariat staff after. The scenario described above, which is often called the manager PA function, represents a combination of different parameters from the SwyxWare point of view, and these parameters must be appropriately configured by the participating users. Sounds complicated? Well it isn’t! Swyx provides a wizard for this purpose to help you to set up such a secretariat configuration with just a few mouse clicks. This wizard is started in SwyxWare Administration on the "Secretariate" tab of the User. This tab can be opened using the shortcut menu in the detail view of the highlighted user or via the appropriate symbol in the SwyxWare Administration toolbar Note: One user can take on the secretariats function for several managers. Each manager, however, is assigned exactly one secretariat. Therefore, after creating a secretary configuration in which the user functions as a manager, the “Add” button for the lower list view is deactivated. Happy swyxing... Regards Mirjam @ IT Net World Ltd, NZ & AUS SWYX Distributor http://www.itnetworld.co.nz/
  2. From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore. This blog article was originally posted on 08.01.2009 09:32 Dear Swyx Users Did you know that SwyxWare enables you to dial your everyday contacts through global abbreviated dialing? Abbreviated dialing codes can be stored in the Global Phonebook and therefore made available for everyone. If you dial #45, for example, this input is not interpreted as a number: it is resolved using the Global Phonebook. The stored number will be dialed. If you are authorized to change the Global Phonebook, you can also store global abbreviated dialing codes with the help of SwyxIt!. To do this, create a new entry in the Global Phonebook and enter the dialing code of your choice in the "Name" field. Remember that the entry must begin with exactly one hash symbol. Two hash symbols are used for example for controlling other functions: e.g. ##10 starts Remote Inquiry, so cannot be a global abbreviated dialing code. Any questions? Have a good weekend and happy Swyxing... Kind regards Mirjam @ IT Net World Ltd, NZ & AUS SWYX Distributor http://www.itnetworld.co.nz/
  3. From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions or downloads might not be available anymore. This blog article was originally posted on 08.01.2009 09:17 Dear Swyx Users I'm sure everyone is familiar with the Swyx caller list. The caller list contains information about the calls that have come in for you. You see the numbers of the callers, their names (if known), the time of the call and what happened to it, whether it was picked up or forwarded and so on. If a call was not picked up by you, you will see this by the animation of the "Caller List" button. But did you know that you can also send an alert msg when you have missed a called? Yes, Swyx makes sure that you stay in control of your communication! No call will stay unanswered, as you will be notified straight away if you have missed an incoming call to your extension. SwyxWare sends you an e-mail with the caller details, date and time when you did not answer your phone. You have missed a call from +6493092323 McNeil Ltd on Thursday 23/10/2008 4:42:59 p.m. The called number was 301. Click here to call back: callto:+6493092323 Brought to you by: www.swyx.com Or you can even be notified via a txt message! To enable this notification e-mail, you have to add a simply call routing script to your rule book. You can download the sample ECR script fom below. Save the rule and import the script in your Call Routing Manager and change the e-mail address accordingly. AlertOnMissedCall.zip From now on, you will be notified if you missed a call and you can make sure that your customers are getting treated as they deserve it 😉 Any questions? Have a good weekend and happy Swyxing . . . . Kind regards Mirjam @ IT Net World Ltd, NZ AUS SWYX Distributor http://www.itnetworld.co.nz/
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