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Let me take you onto a trip into the SwyxWare Call Routing wilderness. Get ready to get your hands and knees dirty and to sleep under the bright firmament of API functions...

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#2: Hello, it's me!

VBScript Lua   Imagine you are on the road, somewhere on a business trip and you have just learned that you will be one more day out of office. So you will not be back tomorrow but only the day after. Problem is, that the announcement you left in your "I am out of office" call routing rule tells all callers that you will be back tomorrow.   How can you prevent callers getting wrong information? Do you have a chance to change you announcement from on the road?  
Tom Wellige

Tom Wellige in General

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General

#11: What time is it?

VBScript Lua   If you have ever wondered if it is possible to use the SwyxWare call routing to build your own speaking clock, the answer is yes. Of course, otherwise I wouldn't blog about it here     As a matter of fact this was the very first call routing example in the Swyx Knowledgebase (kb2249) many moons ago (October 2002). As Swyx is taking the Knowledgbase out of service (and replaces it by articles in the Swyx Help Center) I have spent some time to scan through old
Tom Wellige

Tom Wellige in General

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General

#1: About some brave guy who travels the call routing world...

In this new blog series I am going to write on a more or less regular basis articles about the SwyxWare call routing.   I will take together with you a look behind the scenes of the call routing, give useful examples for the daily usage, give examples and templates for the development of more complex rules and maybe from time to time just share a joke with you.   From more than 15 years experience of giving the professional and developer call routing trainings I have a huge f
Tom Wellige

Tom Wellige in General

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