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Let me take you onto a trip into the SwyxWare Call Routing wilderness. Get ready to get your hands and knees dirty and to sleep under the bright firmament of API functions...

Entries in this blog

#15: Docs, docs, docs

VBScript Lua   Some time ago I created already a documentation for the Server Script API and GSE build-in functions for VBScript based call routing. With Lua based call routing peeking around the corner I decided to bring this documentation into a new format to be able to differ easily between VBScript and Lua. And of course also created all documentation for Lua based call routing as well.   So here you go!   VBScript based call routing   Server Scrip

Tom Wellige

Tom Wellige in Lua

#14: Lua is coming closer

VBScript Lua   To give an early impression of the new Lua based call routing with SwyxWare, I have updated the   Zendesk Integration   project here on Swyx Forum. It comes now with its full feature set for VBScript based call routing as well as for Lua based call routing.   Althouth the Lua based call routing is still in BETA state in SwyxWare 13.10 and should not be used in productive environments, you can use the new version to get an idea of Lua based

Tom Wellige

Tom Wellige in Lua

#13: Lua is coming

Lua   No, winter is not coming, but Lua is.   The current SwyxWare 13.10 includes a beta version of a new Lua Call Routing engine which adds to the existing VBSript engine. It will not replace VBScript, but will be just another language that can be used for the SwyxWare Call Routing. The Call Routing of a user will be either VBScript or LUA, it can't be a mix of both. Existing users with VBScript Call Routing will simply continue to use the VBScript call routing. New users w

Tom Wellige

Tom Wellige in Lua

#12: Rotating call distribution to engineers

VBScript   Inspired by a question in the forum I spent a little bit more time not just giving a few hints as answer in the forum, but instead made a complete call routing script from it.   Task: an incoming call should be provided to 4 different engineers, while in week 1 engineer 1 will get the call, in week 2 engineer 2 will get the call, a.s.o.   In the following I will describe the my approach solving this problem and also how to use the resulting call routing

Tom Wellige

Tom Wellige in VBScript

#11: What time is it?

VBScript Lua   If you have ever wondered if it is possible to use the SwyxWare call routing to build your own speaking clock, the answer is yes. Of course, otherwise I wouldn't blog about it here     As a matter of fact this was the very first call routing example in the Swyx Knowledgebase (kb2249) many moons ago (October 2002). As Swyx is taking the Knowledgbase out of service (and replaces it by articles in the Swyx Help Center) I have spent some time to scan through old

Tom Wellige

Tom Wellige in General

#8: Today I will stay in bed!

VBScript Lua   Days on which you can stay in bed in the morning are usually weekends, vacations or public/bank holidays.    While you can plan your call routing for weekends and vacations quite easily, as they have fixed/planned dates, things get a little bit more difficult with public/bank holidays. There are of course public/bank holidays with fixed dates, like "Labor day (01.05.)" or "Day of German reunification (03.10.)" or "Christmas (25.12./26.12.)", but there are al

Tom Wellige

Tom Wellige in General

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