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Fridays' Swyx Tip #24: Time based routing


Tom Wellige

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From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.

 

This blog article was originally posted on 14.08.2009 00:16

 

Dear Swyx Users

 

To route calls based on days of the week or time of the day is very straight forward with SwyxWare. As en example, with the graphical script editor one can add the block “Check Time” and continue with the script depending on the result.

 

WLW-timebasedrouting_ACA7-sampleScriptTime.jpg

 

 

The sample script above works like this:
 

  1. The script checks time and routes the call based on "Mo-Fri 8:30 am – 5:30 pm"
     
  2. If the call is outside business hours, the caller will hear a message and can leave a voicemail
     
  3. If the call is during business hours...

    a. the caller can enter the extension of the party if wants to reach.
    (In the sample the extension starts with 3 followed by two additional numbers)

    b. or, the caller can press
    5 for sales,
    6 for support
    or just wait and the caller will be forwarded to reception
     
  4. If the desired party is not picking up, the caller will be forward to voicemail.
     

The sample script can be downloaded from here. Please note that one has to add and modify the desired announcements, e-mail addresses and extension range.

 

 

Have a good weekend and happy Swyxing...

 

Regards

Mirjam

 

@ IT Net World Ltd, NZ & AUS SWYX Distributor

http://www.itnetworld.co.nz/

 

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