Jump to content
Sign in to follow this  

Fridays' Swyx Tip #20: Callback requested

Tom Wellige

66 views

From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.

 

This blog article was originally posted on 19.06.2009 08:28

 

Dear Swyx Users

 

Did you know that you can leave a callback request if an internal extension is busy or is not picking up the phone?

 

Assumption: You are calling another internal user but the called party is on the phone or is available but does not pick up the call.

 

This is how you make a callback request: Click on the "Callback" button on your SwyxIt!.

 

WLW-Callbackrequested_11833-callback.jpg

 

 

A: If the called party is busy and you place a call back request an entry will be created with "Callback on busy" in the "My Callback Requests..." list.

Once the user becomes available you will get an call alert amp; a popup message saying "Callback on Busy", "Click here to accept the call!"

 

WLW-Callbackrequested_11833-clip_image001_2.jpg

 

WLW-Callbackrequested_11833-clip_image003_thumb.jpg

 

 

B: If you receive a callback request when you have been unable to answer the phone, the entry "Callback requested" will be created in your caller list.

Additionally the caller list icon will start flashing and the icon changed status.

 

WLW-Callbackrequested_11833-clip_image004_2.jpg

 

WLW-Callbackrequested_11833-callbackRQlist.jpg

 

Note: The "Callback" function is only available for calls from internal subscribers.

 

 

Any questions?

 

 

Have a good weekend and happy Swyxing...

 

Regards

Mirjam

 

@ IT Net World Ltd, NZ & AUS SWYX Distributor

http://www.itnetworld.co.nz/

 



0 Comments


Recommended Comments

There are no comments to display.

Guest
Add a comment...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use and have taken note of our Privacy Policy.
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.