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Fridays' Swyx Tip #12: Announcement rewind and fast forward

Tom Wellige

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From 2009 to 2011 mirjam baumberger wrote a great blog, the "Fridays' Swyx Tip". Every Friday she posted a tip regarding the usage of SwyxWare and connected tools and devices. As the old forum is offline, this article series will be restored here again over the time. Please note that some information in this article series might not be valid anymore with current SwyxWare versions.

 

This blog article was originally posted on 20.02.2009 01:41

 

Dear Swyx Users

 

Did you know that incoming callers can control the reproduction of an announcement via the phones keypad?

 

When listening to voice prompts, SwyxWare can offer callers to rewind or fast-forward the currently played message.

 

How does it work: If the caller would like the hear the beginning of the announcement again, one can press "1" and the message starts again at the beginning.

 

To rewind the last 10 seconds of the currently played announcement, one can press "4" and "5" brings the announcement to stop. The caller can continue the announcement by pressing "5".

 

WLW-announcementrewindandfastforward_CE94-Press6_2.jpg

 

Here an overview on the available DTMF controls:

 

  • "1" to the beginning of the announcement
  • "4" rewinds the last 10 seconds
  • "5" Stop/Start the current announcement
  • "6" jumps 10 seconds forward

 

To enables this feature you simply have to edit the "Play Announcement" block in your Graphical Script Editor and activate the option "Play control enabled".

 

WLW-announcementrewindandfastforward_CE94-PlayControlEnabled_2.jpg

 

 

Have a good weekend and happy Swyxing...

 

Regards

Mirjam

 

@ IT Net World Ltd, NZ & AUS SWYX Distributor

http://www.itnetworld.co.nz/

 



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