VBScript Lua
Setting up the Zendesk SwyxIt! button needs to be done in two steps:
Step 1
Copy the file
\Skin Integration\OpenZendesk.wsf
into the SwyxIt! program folder, e.g.
C:\Program Files (x86)\SwyxIt!\
Open this file in a standard text editor (e.g. notepad.exe) and modify the following line:
' You need to modify this! Const ZENDESK_DOMAIN = "dummy.zendesk.com"
This should point to your Zendesk domain URL. This is something like "yourcompanyname.zendesk.com".
Step 2
Install the SwyxIt! skin containing the Zendesk button. To do so
-
Open SwyxIt!
-
Navigate to the File | Skin | Load... menu item
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Press the "..." button next to the Skin select box and select the following file from the download package
\Skin Integration\ZendeskButton.cab
-
Press Ok
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Right click the Zendesk button right next to the Swyx logo above the line keys.
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Enter the complete name and path of the file you have copied in step 1 into the Command field:
C:\Program Files (x86)\SwyxIt!\OpenZendesk.wsf
-
Press Ok.
This concludes the installation of the Zendesk SwyxIt! button.
The usage is explained in chapter 3.5 - Zendesk SwyxIt! button.
A complete example making use of this button is shown in chapter A.2 - Example: Check Status and Update Ticket.
By Tom Wellige
