Introduction

• 0 - Introduction

Preparations

• 1 - Preparations

Setup

• 2.1 - Setup Zendesk GSE Actions
• 2.2 - Setup Zendesk SwyxIt! button

Usage

• 3.1 - GSE Action Zendesk Create Ticket
• 3.2 - GSE Action Zendesk Open Ticket
• 3.3 - GSE Action Zendesk Ticket Status
• 3.4 - GSE Action Zendesk Update Ticket
• 3.5 - Zendesk SwyxIt! button
• 3.6 - Trouble Shooting

Appendix A

• A.1 - Example: Check Status
• A.2 - Example: Check Status and Update Ticket
• A.3 - Example: Create Ticket
• A.4 - Example: Update Ticket
• A.5 - Example: Open Ticket
• A.6 - Example: Check and Announce Status

Appendix B

• B.1 - [Obsolete] Ticket Validation against Zendesk
• B.2 - Access/modify the code behind