VBScript Lua
This extension provides Zendesk ticket functionality for the SwyxWare call routing:
- Check the current status of a Zendesk ticket
- Create a new Zendesk ticket (for example to register a call back request)
- Update an existing Zendesk ticket
- Open an existing Zendesk ticket in an agent's web browser window
- Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!
- Comes for VBscript based and Lua based call routing
- requires SwyxWare 12.40 (or newer) for VBScript based call routing
- requires SwyxWare 13.10 (or newer) for Lua based call routing
To handle Zendesk tickets it makes use of the Zendesk Core API (REST API) and the Zendesk Talk Partner Edition API (REST API).
Please refer to the Forums to discuss the Zendesk Integration or for support requests.
Please find the download for this project here.
For the complete documentation explaining the setup, usage and all included examples just read the following chapters from the menu on the left.
As with all other Swyx Forum Open Source Projects, Support is EXCLUSIVELY provided in the Project Froum (see link above).
Lua based call routing has been introduced to SwyxWare from 13.10 on. As of the release of the Zendesk Integration the Lua based call routing is still in BETA state and should not be used in productive environments. However, this project already comes also for Lua based call routing as an example of its ease of use.
This extension contains an example making also use of the AzureTTS (text-to-speech) Open ECR Extension. This will become available here on Swyx Forum once SwyxWare 14.10 is released.
License
Zendesk SwyxWare Integration
v1.4.0
This is a Swyx Forum Open Source Project.
https://www.swyxforum.com/projects/
https://www.swyxforum.com/zendesk-integration/introduction/0-introduction-r6/
The MIT License (MIT)
Copyright (c) 2017-22 by Swyx Forum
Copyright (c) 2017-22 by Tom Wellige
All Rights Reserved.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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For the VBScript based integration this project also includes the following Open Source project:
JSON object class 3.5.4 - May, 29th - 2016
Licence:
The MIT License (MIT)
Copyright (c) 2016 RCDMK - rcdmk[at]hotmail[dot]com
https://github.com/rcdmk/aspJSON
https://github.com/rcdmk/aspJSON/blob/master/README.md
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF
CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Modifications needed for SwyxWare Call Routing
Tom Wellige, 03.05.2017
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For the Lua based integration this project also includes the following Open Source project:
Simple JSON encoding and decoding in pure Lua.
Copyright 2010-2016 Jeffrey Friedl
Latest version: http://regex.info/blog/lua/json
This code is released under a Creative Commons CC-BY "Attribution" License:
http://creativecommons.org/licenses/by/3.0/deed.en_US
It can be used for any purpose so long as:
1) the copyright notice above is maintained
2) the web-page links above are maintained
3) the 'AUTHOR_NOTE' string below is maintained
By Tom Wellige