VBScript Lua
This example demonstrates the usage of the Zendesk Create Ticket GSE action.
On any incoming call it creates a new ticket and announces afterwards its ticket id.
To install it:
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Open the Call Routing Manager of your desired SwyxWare user.
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Click the "New Rule..." button.
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Select "Graphical Script Editor" and click Ok.
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With the GSE open the File | Import... menu and click No.
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From the download package select the following file:
For VBScript usage:VBScript based\rse\Create Ticket.rse
For Lua usage:Lua based\rse\Create Ticket.rse -
You need to make some modifications in the "Create Ticket" block. They are explained in detail in chapter 3.1 - GSE Action Zendesk Create Ticket.
By Tom Wellige