Jump to content
  • Zendesk Integration - A.3 - Example: Create Ticket

    Zendesk Integration - A.3 - Example: Create Ticket

    VBScript   Lua

     

    This example demonstrates the usage of the Zendesk Create Ticket GSE action.

     

    On any incoming call it creates a new ticket and announces afterwards its ticket id.

     

    image.png

     

     

    To install it:

     

    1. Open the Call Routing Manager of your desired SwyxWare user.
       
    2. Click the "New Rule..." button.
       
    3. Select "Graphical Script Editor" and click Ok.
       
    4. With the GSE open the File | Import... menu and click No.
       
    5. From the download package select the following file:

      For VBScript usage:
      VBScript based\rse\Create Ticket.rse


      For Lua usage:

      Lua based\rse\Create Ticket.rse

       

    6. You need to make some modifications in the "Create Ticket" block. They are explained in detail in chapter 3.1 - GSE Action Zendesk Create Ticket.

     

     


    Tom Wellige
     Share


     Share




×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use and have taken note of our Privacy Policy.
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.