Disconnect after Call Forwarding

[Nick]

After a time being in the queue the user is supposed to be forwarded to a Dummy User where another call routing script takes over but the call gets disonnected after the queue announcment.

 

 

The Log shows me following error:

 

	Line  51323: 23 13:34:15.883 004ec4 Warn SwSIP      11214080 0000d11b SwSIPCall::ActOn3xx4xx5xx6xxReInviteSent() MediaOffer in Invite failed, reset to last state: OfferAnswerState:OfferSent --Receive3xx4xx5xx6xx--> OfferAnswerState:OfferAnswerComplete
	Line  51324: 23 13:34:15.883 004ec4 Info SwSIP      11214080 0000d11b SwSIPCall::MapSipRespCode2DiscCause     () Mapped SIP response '488 Not Acceptable Here' to disconnect cause 'IncompatibleDestination'
	Line  51325: 23 13:34:15.883 004ec4 Info SwSIP      11214080 0000d11b SwSIPCall::ActOn3xx4xx5xx6xxReInviteSent() SEND SwTCL MediaOfferFailed(IncompatibleDestination)

 

This only happens with external numbers. Internal calls are handled correctly.

 

PS. I hope this is the right forum

[Tom Wellige]

Hi Nick,

 

Visual Groups is a standard product and has not really links to customization and own call routing. I will therefore move your post. 

 

Unfortunately I don't have a spontaneous idea about your problem. But I guess the three lines of trace are way too few information to find the reason. But please don't post entire trace file here. The forum is not a the place for deep trace analysis. This is more a job for the distrubor and/or Enreach support.