Client SDK, Teams Presence Sync Interaction

[Stephan Baresch]

Hello everyone,

 

 

we seem to be experiencing an issue with the SwyxIt! Client SDK and the Teams Presence Sync feature addition to the newest version of SwyxWare.

 

We have setup the SwyxWare Teams Sync according to the guide and it seems to work perfectly. The SwyxIt! Client now displays the user status according to whether they are in a Teams-Call or not.

 

Now for the actual issue. We use the SwyxIt! Client SDK to track the active lines and the user status via the API. We then reflect that status via a USB LED lamp which changes color according to the user presence. Unfortunately and oddly enough the status tracking via API seems to be hit and miss when it comes to the MS Teams Presence Sync feature. For some users it works perfectly, for some others not at all. We have tried different versions of the SwyxIt! Client to no avail. I would "get" it if it worked for all or none but the fact it is only working for some users is driving me insane.

 

So here is the question. Why does the Client SDK report the status change for some users and not others... Is this a known Bug?

 

If anybody has a clue as to what is going on, we would be thankful for any hints or information.

 

Thanks &
Kind Regards