I hear the ring when th3 phone it's off

[frankjr]

Hello guys,

I have a very strange behavior in my swyx server 2013 R6, when I try to call a phone off I can't hear the answering machine but the ring, why?

This behavior happening only when i use the internal number of the group (for example i set the line one with the group internal number), when i use the line of the user with the same trunk there aren't problem, why?

 

Frank

[MarkRussell]

I am not sure I fully understand. But if you are call ing a number of a group directly then you will never get voicemail. This can only be done if you call a call routing user that has a rule to ring the group and if there is no answer or noone is logged on in that group then the call flow should go to voicemail.

 

Hope this helps.

[frankjr]

Hello Mark,

sorry, I try to explain myself better:
in swyx i use the line one to call outside with a specific trunk through the priority and the source number (in this case 500) but when i try to call a non-existent number or when the answering machine answers, i hear the ring and not he voice of the answer machine, why?
I'm getting crazy
 

 

[MarkRussell]

OK Now I understand, or rather I understand your fault, I dont undertand why its happening. So a couple of things to look at I think.

 

1 in active calls when you dial the number can you see it going out on the VODA trunk group.

2 While the link manager trace files are usefull faults like this are easier to see in my opinion in wireshark. So if you can grab a trace and have a look at the sip flow it would be useful. Any problems you can always PM me if you dont want to put the pcap here.

[frankjr]

Hello Mark,

 

1 in active calls when you dial the number can you see it going out on the VODA trunk group.

- Yes the trunk goes in the right direction

 

2 While the link manager trace files are usefull faults like this are easier to see in my opinion in wireshark. So if you can grab a trace and have a look at the sip flow it would be useful. Any problems you can always PM me if you dont want to put the pcap here.

- I attached the flow.

Could be possibile that the problem resides in the swyx client? Because in the capture i can hear the voice machine.

[Varmenni]

You are getting the voice machine in "early media" from upstream, while the Swyx server is sending a generated ringing tone from the server to the client.  Not sure if and how you can fix that, but I guess the official answer would be to upgrade to SW 11.

[frankjr]

Hello Varmenni,

the behavior of swyx it's very strange, because i noticied that if I use the "trunk group selection prefix" there aren't problem and i can ear the voice machine, why?

Do you have some idea?

My customer does not want to update swyx until I solve the problem 😞