Function: IsAgentFree

[Tom Wellige 60]

This post is taken from the Swyx Forum Archive (2007-2014) and was originally posted 30.06.2009 by me

 

The following function returns True if the given user/agent is free, i.e. is logged in and not busy and no "away" or "do not disturb" status is set.

It makes use of the PBXConfig object which is fully described in the following Swyx knowledgebase article:

• Request configuration and user data (incl. user status) within an Extended Call Routing script (kb2910)

Please note that it is not necessary to instantiate the PBXConfig object yourself, as it is already available in the global variable g_PBXConfig.

To use the function within your call routing script just copy&paste it into the "Start" block and call it afterwards within an "Evaluate" block.

 

'----------------------------------------------------------------  
' IsAgentFree 
'  
' Checks if given user is free or not. 
'  
' Parameter:
'	sNumber		extension  
'  
' Return:
'	boolean 
'----------------------------------------------------------------  
Function  IsAgentFree( sNumber ) 
	PBXScript.OutputTrace "-------------> IsAgentFree ( sNumber = " & sNumber & " )"

	Dim bReturn 
	bReturn = False 

	Dim Users 
	Set Users = g_PBXConfig.GetUserByAddress(sNumber) 

	Dim User 
	For Each User In Users 

		PBXScript.OutputTrace "Found user " & User.Name & " with current state " & User.State

		' does the server recognize this user a free ? 
		bReturn = (User.State = 2)

	Next 

	IsAgentFree = bReturn 

	PBXScript.OutputTrace "bReturn = " & bReturn
	PBXScript.OutputTrace "<------------- IsAgentFree"
End Function