Phone suddenly reboots as different user

[JPSelter]

Good morning,

 

I have a strange thing with a user´s Swyx phone (L640g): It happens from time to time (every few weeks) that the phone reboots during the day and automatically logs on as a different, and always as the same different user. I have checked the PINs of user A and user B and they are not the same. What could go wrong here?

 

Thanks for any help!

[ThomasK]

Hi JPSelter,

it sounds like the MAC-address of the phone is assigned to a different user. In Swyx Administration check (I only have the German interface of swyx, so the english words I use might not be the exact ones):  Users --> User --> Properties --> Administration --> IP-Phones. Copy the MAC-address of the wrong user to the right one (don't forget deleting it).

[JPSelter]

Genau das ist die Lösung ? Thanks for your help! Case closed...