Tom Wellige 59 Report post Posted November 28, 2017 This example demonstrates the usage of the Zendesk Update Ticket GSE action. It asks the caller to enter a ticket id, adds a comment to that ticket and announces the result of that (0 - error, 1 - success). To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. With the GSE open the File | Import... menu and click No. From the download package select the following file: \rse\Update Ticket.rse You need to make some modifications in the "Update Ticket" block. They are explained in detail in chapter 3.3 - Usage - GSE Action Zendesk Ticket Update. You can use this to add some call details into the given ticket, like a timestamp and caller name and caller number. Index << Previous A.3 - Appendix A - Example: Create Ticket >> Next B.1 - Appendix B - [Obsolete] Ticket Validation against Zendesk 0 Share this post Link to post Share on other sites