VBScript Lua
This example demonstrates the usage of the Zendesk Update Ticket GSE action.
It asks the caller to enter a ticket id, adds a comment to that ticket and announces the result of that (0 - error, 1 - success).
To install it:
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Open the Call Routing Manager of your desired SwyxWare user.
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Click the "New Rule..." button.
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Select "Graphical Script Editor" and click Ok.
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With the GSE open the File | Import... menu and click No.
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From the download package select the following file:
For VBScript usage:VBScript base\rse\Update Ticket.rse
For Lua usage:Lua base\rse\Update Ticket.rse -
You need to make some modifications in the "Update Ticket" block. They are explained in detail in chapter 3.4 - GSE Action Zendesk Update Ticket.
You can use this to add some call details into the given ticket, like a timestamp and caller name and caller number.
By Tom Wellige