Jump to content
Tom Wellige

A.3 - Appendix A - Example: Create Ticket

Recommended Posts

This example demonstrates the usage of the Zendesk Create Ticket GSE action.

 

On any incoming call it creates a new ticket and announces afterwards its ticket id.

 

image.png

 

 

To install it:

  1. Open the Call Routing Manager of your desired SwyxWare user.
  2. Click the "New Rule..." button.
  3. Select "Graphical Script Editor" and click Ok.
  4. With the GSE open the File | Import... menu and click No.
  5. From the download package select the following file:
    \rse\Create Ticket.rse

     

  6. You need to make some modifications in the "Create Ticket" block. They are explained in detail in chapter 3.1 - Usage - GSE Action Zendesk Create Ticket.

 

 

Index
<< Previous A.2 - Appendix A - Example: Check Status and Update Ticket
>> Next A.4 - Appendix A - Example: Update Ticket


 

Share this post


Link to post
Share on other sites

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use and have taken note of our Privacy Policy.
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.