Tom Wellige 60 Report post Posted November 28, 2017 This example demonstrates the usage of the Zendesk Create Ticket GSE action. On any incoming call it creates a new ticket and announces afterwards its ticket id. To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. With the GSE open the File | Import... menu and click No. From the download package select the following file: \rse\Create Ticket.rse You need to make some modifications in the "Create Ticket" block. They are explained in detail in chapter 3.1 - Usage - GSE Action Zendesk Create Ticket. Index << Previous A.2 - Appendix A - Example: Check Status and Update Ticket >> Next A.4 - Appendix A - Example: Update Ticket 0 Share this post Link to post Share on other sites