A.3 - Appendix A - Example: Create Ticket

[Tom Wellige 53]

This example demonstrates the usage of the Zendesk Create Ticket GSE action.

 

On any incoming call it creates a new ticket and announces afterwards its ticket id.

 

 

 

To install it:

1. Open the Call Routing Manager of your desired SwyxWare user.
2. Click the "New Rule..." button.
3. Select "Graphical Script Editor" and click Ok.
4. With the GSE open the File | Import... menu and click No.
5. From the download package select the following file:

   \rse\Create Ticket.rse

    

6. You need to make some modifications in the "Create Ticket" block. They are explained in detail in chapter 3.1 - Usage - GSE Action Zendesk Create Ticket.

 

 

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