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Tom Wellige

A.1 - Appendix A - Example: Check Status

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This example demonstrates the usage of the Zendesk Ticket Status GSE action.

 

It asks the caller to enter a ticket id, checks if it's status is new, open, pending or hold and if so connects the call.

 

image.png

 

To install it:

  1. Open the Call Routing Manager of your desired SwyxWare user.
  2. Click the "New Rule..." button.
  3. Select "Graphical Script Editor" and click Ok.
  4. With the GSE open the File | Import... menu and click No.
  5. From the download package select the following file:
    \rse\Check Status.rse

     

  6. You need to make some modifications in the "Get Status" block. They are explained in detail in chapter 3.2 - Usage - GSE Action Zendesk Ticket Status.

 

 

Index
<< Previous 3.5 - Usage - Trouble shooting
>> Next A.2 - Appendix A - Example: Check Status and Update Ticket


 

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