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Tom Wellige

2.1 - Setup Zendesk GSE Actions

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The Zendesk Integration extension is designed as GSE actions. To install these GSE actions you need to use the IpPbx File Explorer from the SwyxWare CD/DVD.


Step 1

If you haven't installed that tool already you need to do it now. You will find the installer on the SwyxWare

  • CD (v6.1x, v6.2x) \\Tools\SwyxWare File Explorer
  • DVD (v7.0x and newer) \\Swyx\Tools\SwyxWare File Explorer


Double click the file IpPbxFileExplorer.msi to start the installation.


Step 2

Start the IpPbx File Explorer and connect to the local database.


Step 3

Click on Upload from the program toolbar.


Step 4

Select the all files from the ase folder from the download package. Select Global as Scope and CallRoutingScripts as Category. It is recommended to enter Zendesk Integration into the Description field, but not necessary.




Step 5

To check if the GSE action is available within call routing scripts open the Call Routing Manager of any user and click the button Sequence of Actions. Scroll the list on the left side down until you reach the Zendesk actions (System). The (System) behind the GSE action name shows that this is a global action being available for every SwyxWare user.





The Zendesk Integration actions are now installed and can be fully used within GSE call routing scripts.



<< Previous 1 - Preparations
>> Next 2.2 - Setup Zendesk SwyxIt! button


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