Tom Wellige 61 Report post Posted November 28, 2017 This GSE action can be used to create a new Zendesk ticket from within the call routing. An example call routing script can be found here. Configure action parameters By double clicking on every parameter in the list, you can edit it. Subject The subject of the ticket. Comment The initial comment string to be placed in the new ticket. RequestName Name if the requester. If left empty either the caller name (if available) or the caller number will be used automatically. Type As of Zendesk Core API allowed values are problem, incident, question, or task. Priority As of Zendesk Core API allowed values are urgent, high, normal, or low. Any other priority value will be ignored by the GSE action. Zendesk Login User Login user. To connect to Zendesk a Zendesk user login is required. This project uses a username/token authentication instead of username/password. This is a more robust solution, and keeps the call routing script independent from any password changes the Zendesk user might do. Please follow this link to learn how to obtain the needed login token. Zendesk Login Token Login token. To connect to Zendesk a Zendesk user login is required. This project uses a username/token authentication instead of username/password. This is a more robust solution, and keeps the call routing script independent from any password changes the Zendesk user might do. Please follow this link to learn how to obtain the needed login token. Zendesk Domain Your Zendesk domain URL. This is something like "yourcompanyname.zendesk.com". CURL Path The complete path to call "curl". If you have installed "curl" according to the recommendation, you can leave the default value of "C:\Program Files (x86)\curl\curl.exe" untouched. Configure action exits Exit 0 (Default) This exit will be reached on any error during creating the ticket. Please refer to 3.5 - Usage - Trouble shooting for more information on how to do a deeper analysis of the error. You should label this exit to something like "error". Exit 1 This exit will be reached if the ticket has been successfully created. You need to enable this exit (checkbox) and should label it to something like "success". Further return values TicketID After the GSE action has been exited through the success (1) exit, the ID of the newly created ticket is available in a global variable g_sLatestZendeskTicketID (just the number, without the # prefix). Index << Previous 2.3 - Setup Zendesk SwyxIt! button >> Next 3.2 - Usage - GSE Action Zendesk Ticket Status 0 Share this post Link to post Share on other sites
